GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer in San Francisco, coordinating with help desks and technical teams to resolve incidents from the ServiceNow ticketing system. Support networks and servers through operations and maintenance, install and troubleshoot equipment, apply OS patches via SCCM Software Center, and assist with remote support for telework/home users. Help ensure VPN/Citrix application access, manage relocations, maintain encryption standards, and support device, wireless, and enterprise operations workflows.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support by researching and resolving technical problems received via the ServiceNow ticketing system.
•Coordinate with network services and technical teams to restore service and correct core problems.
•Perform routine system maintenance and analysis, including hardware configurations and component installation/replacement.
•Install operating system patches and upgrades via SCCM Software Center.
•Provide onsite and remote support (including VPN/Citrix application access) and assist with tasks like relocation requests, encryption, cabling, and wireless/device support.

Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

•High School with 0-2 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).

Experience:0Customer service

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:English

Tech Stack:ServiceNowSCCM Software CenterSCCMVPNCitrixApple MacintoshMicrosoft Operating SystemsService Desk

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support by researching and resolving technical problems received via the ServiceNow ticketing system.
•Coordinate with network services and technical teams to restore service and correct core problems.
•Perform routine system maintenance and analysis, including hardware configurations and component installation/replacement.
•Install operating system patches and upgrades via SCCM Software Center.
•Provide onsite and remote support (including VPN/Citrix application access) and assist with tasks like relocation requests, encryption, cabling, and wireless/device support.

Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

•High School with 0-2 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).

Experience:0Customer service

Education:High School

Skills:Problem-solvingAnalytical abilities

Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:English

Tech Stack:ServiceNowSCCM Software CenterSCCMVPNCitrixApple MacintoshMicrosoft Operating SystemsService Desk

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn