Customer Success Manager, Mid-Market

Scribe
San Francisco
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-6 yearsSkills: ["Communication","Interpersonal skills","Presentation","Problem-solving","Organization","Time-management"]

Customer Success Manager for mid-market SaaS customers, owning onboarding, adoption, and renewals while driving expansion opportunities. You’ll manage a high-touch portfolio across geographies, advise on best practices, quantify ROI, and collaborate with Sales, Product, and Support to improve adoption and retention. Role is US/Canada-based with remote flexibility.

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FursaFursa
Scribe
Scribe
7 months ago

Customer Success Manager, Mid-Market

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Last checked: 14 hours agoStatus: Live

Job Summary

Customer Success Manager for mid-market SaaS customers, owning onboarding, adoption, and renewals while driving expansion opportunities. You’ll manage a high-touch portfolio across geographies, advise on best practices, quantify ROI, and collaborate with Sales, Product, and Support to improve adoption and retention. Role is US/Canada-based with remote flexibility.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as a primary point of contact for Enterprise customers using Scribe across a variety of geographies, industries and use cases.
  • •Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs.
  • •Draw on your product expertise to advise customers on best practices and facilitate the most effective use of Scribe.
  • •Identify signals and craft necessary interventions to ensure strong adoption of Scribe and progress towards the customer’s goals, leveraging both tailored and scaled approaches.
  • •Assess activity data and calculate and communicate ROI to customers based on real business results.

Pay and Benefits

Perks:Health Insurance401kRemote WorkCommuter BenefitsEquity

Key Requirements

  • •3-6 years of relevant work experience in customer success or SaaS, with ability to manage a high-touch book from onboarding through renewals.
  • •Experience in customer success/account management for a SaaS solution, preferably owning subscription renewals and expansion targets.
  • •Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • •Strong organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers.
  • •Ability to identify expansion opportunities, engage with champions, and drive adoption and ROI for customers.
Experience:3-6 yearsSaaSMid-marketCustomer Success
Skills:CommunicationInterpersonal skillsPresentationProblem-solvingOrganizationTime-management

Company Brief

Scribe
Creates Scribe, a SaaS tool that automatically generates step-by-step guides and documentation from user workflows, capturing screenshots and annotations to streamline onboarding, training, and knowledge sharing for teams.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn