Customer Service Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead customer service activities to ensure end-to-end order visibility and delivery performance. Consolidate special order projections, analyze order trends, and provide early risk alerts to internal teams. Coordinate with Operations, Planning, Quality, and Supply Chain to improve service gaps and resolve escalations. Manage daily order execution, handle urgent customer issues, and prepare monthly service dashboards with KPIs such as CRD/SLA hit rate, flexibility, reliability, and CCR.

Location: Vietnam

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Collect and consolidate special order projections and translate demand signals into actionable insights for Operations.
•Analyze historical order trends, validate abnormal demand signals with customers, and issue early warnings to internal teams.
•Coordinate cross-functionally with Ops, Planning, Quality, and Supply Chain to identify service gaps and drive improvement action plans.
•Monitor WIP and order status daily, track CRD/SLA hit rate and delivery performance, and escalate at-risk orders.
•Handle urgent orders and escalations, communicate clear updates and recovery plans to customers, and prepare monthly service dashboards for business reviews.

Key Requirements

•Proficient in Chinese and English.
•Bachelor’s degree.
•9–10 years of working experience.
•Excellent written, verbal, and telephone communication skills.
•Strong leadership/supervision and project management skills with strong data entry, organization, and follow-up abilities.

Experience:9-10 years

Education:Bachelor's

Skills:LeadershipCommunicationOrganizational skillsAttention to detailProject management

Languages:ChineseEnglish

Tech Stack:Microsoft OfficeGoogle AppsFunction specific software

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website

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Avery Dennison

3 months ago

Customer Service Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Vietnam

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Collect and consolidate special order projections and translate demand signals into actionable insights for Operations.
•Analyze historical order trends, validate abnormal demand signals with customers, and issue early warnings to internal teams.
•Coordinate cross-functionally with Ops, Planning, Quality, and Supply Chain to identify service gaps and drive improvement action plans.
•Monitor WIP and order status daily, track CRD/SLA hit rate and delivery performance, and escalate at-risk orders.
•Handle urgent orders and escalations, communicate clear updates and recovery plans to customers, and prepare monthly service dashboards for business reviews.

Key Requirements

•Proficient in Chinese and English.
•Bachelor’s degree.
•9–10 years of working experience.
•Excellent written, verbal, and telephone communication skills.
•Strong leadership/supervision and project management skills with strong data entry, organization, and follow-up abilities.

Experience:9-10 years

Education:Bachelor's

Skills:LeadershipCommunicationOrganizational skillsAttention to detailProject management

Languages:ChineseEnglish

Tech Stack:Microsoft OfficeGoogle AppsFunction specific software

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website