Customer Service Team Leader

Avery Dennison
Vietnam
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 9-10 yearsEducation: bachelorsSkills: ["Leadership","Communication","Organizational skills","Attention to detail","Project management"]

Lead customer service activities to ensure end-to-end order visibility and delivery performance. Consolidate special order projections, analyze order trends, and provide early risk alerts to internal teams. Coordinate with Operations, Planning, Quality, and Supply Chain to improve service gaps and resolve escalations. Manage daily order execution, handle urgent customer issues, and prepare monthly service dashboards with KPIs such as CRD/SLA hit rate, flexibility, reliability, and CCR.

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Avery Dennison
Avery Dennison
5 months ago

Customer Service Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead customer service activities to ensure end-to-end order visibility and delivery performance. Consolidate special order projections, analyze order trends, and provide early risk alerts to internal teams. Coordinate with Operations, Planning, Quality, and Supply Chain to improve service gaps and resolve escalations. Manage daily order execution, handle urgent customer issues, and prepare monthly service dashboards with KPIs such as CRD/SLA hit rate, flexibility, reliability, and CCR.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Collect and consolidate special order projections and translate demand signals into actionable insights for Operations.
  • •Analyze historical order trends, validate abnormal demand signals with customers, and issue early warnings to internal teams.
  • •Coordinate cross-functionally with Ops, Planning, Quality, and Supply Chain to identify service gaps and drive improvement action plans.
  • •Monitor WIP and order status daily, track CRD/SLA hit rate and delivery performance, and escalate at-risk orders.
  • •Handle urgent orders and escalations, communicate clear updates and recovery plans to customers, and prepare monthly service dashboards for business reviews.

Key Requirements

  • •Proficient in Chinese and English.
  • •Bachelor’s degree.
  • •9–10 years of working experience.
  • •Excellent written, verbal, and telephone communication skills.
  • •Strong leadership/supervision and project management skills with strong data entry, organization, and follow-up abilities.
Experience:9-10 years
Education:Bachelor's
Skills:LeadershipCommunicationOrganizational skillsAttention to detailProject management
Languages:ChineseEnglish
Tech Stack:Microsoft OfficeGoogle AppsFunction specific software

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn