Customer Advisor

CarMax
Des Moines
Workplace: OnsiteFull timeUSD 23.6 - 23.6 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Time management"]

Serve as the primary liaison between service customers and technicians, greeting customers, answering incoming calls, and providing timely vehicle-status updates. Accurately create, process, and route repair orders, then review documentation for correctness before invoicing. Consult on recommended repairs, obtain approvals for Extended Service Policy (ESP) claims, and handle service payments and cash management. Maintain EH&S requirements and a clean, orderly work area while managing multiple priorities in a fast-paced environment.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and technicians, greeting customers, answering incoming calls, and providing timely vehicle-status updates. Accurately create, process, and route repair orders, then review documentation for correctness before invoicing. Consult on recommended repairs, obtain approvals for Extended Service Policy (ESP) claims, and handle service payments and cash management. Maintain EH&S requirements and a clean, orderly work area while managing multiple priorities in a fast-paced environment.
Location: Des Moines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver outstanding service by greeting service customers warmly and professionally.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create, process, and route repair orders accurately; review and finalize repair documentation before invoicing.
  • •Consult customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management accurately while maintaining EH&S requirements and a clean work area.

Pay and Benefits

Salary: USD 23.6 hourly
Perks:Paid SickPaid LeaveHoliday Pay

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus and ability to deliver an iconic customer experience.
  • •Intermediate computer skills to read, interpret, and maintain accurate records.
  • •Ability to balance multiple priorities in a fast-paced, dynamic environment.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailTime management
Tech Stack:Computer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn