Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary liaison between customers and CarMax technicians to deliver an exceptional service and repair experience. Warmly greet service customers, manage service communications and incoming calls, and create accurate repair orders routed to technicians. Consult customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims, handle service payments, and maintain precise cash management while following EH&S requirements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Greet service customers warmly and professionally to deliver outstanding customer service.
•Assist with incoming calls and provide timely updates on vehicle status.
•Create and process repair orders accurately and finalize repair documentation before invoicing.
•Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
•Handle service payments and cash management with precision while maintaining EH&S standards and a clean work area.

Pay and Benefits

Salary: USD 23.6 hourly

Perks:Paid LeaveHoliday

Key Requirements

•Provide exceptional communication and interpersonal skills in person and over the phone.
•Deliver a strong customer service experience consistently.
•Read, interpret, and maintain accurate records using intermediate computer skills.
•Work collaboratively across departments to support customers.
•Comfortably handle multiple tasks in a fast-paced environment and work flexible shifts (nights, weekends, holidays).

Skills:CommunicationInterpersonal skillsCustomer serviceCollaborationMulti-tasking

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Greet service customers warmly and professionally to deliver outstanding customer service.
•Assist with incoming calls and provide timely updates on vehicle status.
•Create and process repair orders accurately and finalize repair documentation before invoicing.
•Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
•Handle service payments and cash management with precision while maintaining EH&S standards and a clean work area.

Pay and Benefits

Salary: USD 23.6 hourly

Perks:Paid LeaveHoliday

Key Requirements

•Provide exceptional communication and interpersonal skills in person and over the phone.
•Deliver a strong customer service experience consistently.
•Read, interpret, and maintain accurate records using intermediate computer skills.
•Work collaboratively across departments to support customers.
•Comfortably handle multiple tasks in a fast-paced environment and work flexible shifts (nights, weekends, holidays).

Skills:CommunicationInterpersonal skillsCustomer serviceCollaborationMulti-tasking

Company Brief

CarMax

Industry: Automotive

Website