Service Delivery Manager

NTT
Vietnam
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Analytical skills","Customer relationship management"]

Manage infrastructure delivery for key customer accounts by building strong relationships, understanding technical needs, and resolving issues promptly. Oversee implementation, configuration, and troubleshooting of IT infrastructure products and services. Partner with the GTM team to propose solutions aligned with customer business goals, provide guidance on new technology adoption, and run technical project progress reporting, training, and documentation.

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FursaFursa
NTT
NTT
1 month ago

Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage infrastructure delivery for key customer accounts by building strong relationships, understanding technical needs, and resolving issues promptly. Oversee implementation, configuration, and troubleshooting of IT infrastructure products and services. Partner with the GTM team to propose solutions aligned with customer business goals, provide guidance on new technology adoption, and run technical project progress reporting, training, and documentation.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Build and maintain relationships with key customers through regular meetings and reviews.
  • •Support and resolve customers’ technical issues promptly, including implementation, configuration, and troubleshooting of IT infrastructure products and services.
  • •Propose technical solutions aligned with customers’ business goals in collaboration with the GTM team and advise on adopting new technologies and products.
  • •Plan, execute, and monitor technical projects for specific clients, reporting progress and adjusting as needed.
  • •Provide customer training and create/deliver technical documentation and guidelines.

Pay and Benefits

Perks:Social InsuranceHealth InsuranceAnnual BonusPaid LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • •Experience in technical support or account management.
  • •Excellent communication and interpersonal skills.
  • •Strong problem-solving and analytical abilities.
  • •Project management experience is a plus.
Education:Bachelor's in Computer Science, Information Technology
Skills:CommunicationInterpersonal skillsProblem-solvingAnalytical skillsCustomer relationship management
Certifications:CCNACCNP
Languages:EnglishVietnameseJapanese
Tech Stack:IT infrastructureAzureAWSCiscoJuniperFortinetFirewallNetwork equipment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn