Technical Support Engineer II - Network & Data

Motorola Solutions
Krakow
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking","Troubleshooting"]

Join the Technical Support Operations team as a Network & Data Systems Engineer supporting post-sale digital communications systems. Provide second/third line technical help, diagnose issues across hardware, software and networks, and liaise with engineering and customers to resolve complex problems. Hybrid work model; occasional travel to customer sites may be required to resolve issues unre solvable remotely.

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Motorola Solutions
Motorola Solutions
2 months ago

Technical Support Engineer II - Network & Data

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join the Technical Support Operations team as a Network & Data Systems Engineer supporting post-sale digital communications systems. Provide second/third line technical help, diagnose issues across hardware, software and networks, and liaise with engineering and customers to resolve complex problems. Hybrid work model; occasional travel to customer sites may be required to resolve issues unre solvable remotely.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Develop a deep understanding of Motorola Solutions TETRA products and architecture to resolve technical issues for customers.
  • •Liaise between engineering and external/internal customers coherently in written and spoken English.
  • •Take ownership of customer issues and ensure expectations are met.
  • •Follow Customer Issue Resolution processes.
  • •Occasionally visit customer sites across the EA region to resolve issues that cannot be resolved remotely.

Key Requirements

  • •Degree in Engineering, Computer Science, Telecommunications or similar.
  • •Minimum 2/3 years of experience in Technical Support or Network Engineer roles.
  • •Understanding of ITIL framework/methodology and ITIL foundation.
  • •Background knowledge of Network Technology, protocols and concepts (Internet, Firewalls, LANs, WLANs, WANs, etc.).
  • •Ideally prior experience in Systems and Software Engineering, Mobile Telecoms including TETRA, LTE, UMTS/GSM.
Experience:2-3 yearsTelecommunicationsNetworkingITILSystems engineering
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinkingTroubleshooting
Languages:English
Tech Stack:TETRALTEITILNetworkingLinuxWindows

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn