Visa

4 weeks ago

Senior Support Engineer (Platform, SRE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Support enterprise clients as a Senior Support Engineer specializing in cloud platform and core platform services. Focus on platform stability, infrastructure behavior, APIs/integrations, and shared platform capabilities. Investigate complex issues using logs and service interactions, contribute to incident management, validate platform changes/releases, and collaborate with Engineering for system validation. Build and evolve internal tools, automation, and AI-driven workflows to scale support operations and improve efficiency.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Provide technical support across cloud and core platform domains including infrastructure, APIs, integrations, and platform services.
•Investigate complex technical issues by analyzing system behavior, logs, and interactions across services.
•Support incident management and troubleshooting during high-severity incidents.
•Collaborate with Engineering teams to communicate findings and validate system behavior.
•Develop internal tools, automation, and AI-driven solutions to improve diagnostics, monitoring, and support workflows.

Key Requirements

•5+ years of relevant work experience (or 2+ years with an advanced degree, or 0 years with a PhD) in a relevant technical role.
•Proven experience with cloud platforms, SaaS, or distributed systems environments.
•Strong understanding of APIs, integrations, and service-based architectures.
•Experience supporting high-availability systems and critical services, including incident management and root cause analysis.
•Ability to analyze logs, metrics, and system interactions across multiple components, collaborating with engineering teams on investigations and validation.

Experience:5+ yearsSaaSDistributed systemsCloud platforms

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingTechnical analysis

Tech Stack:Cloud platformsSaaSDistributed systemsAPIsIntegrationsService-based architecturesIncident managementAutomationAIAgentsWorkflowsLogsMetrics

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

4 weeks ago

Senior Support Engineer (Platform, SRE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Provide technical support across cloud and core platform domains including infrastructure, APIs, integrations, and platform services.
•Investigate complex technical issues by analyzing system behavior, logs, and interactions across services.
•Support incident management and troubleshooting during high-severity incidents.
•Collaborate with Engineering teams to communicate findings and validate system behavior.
•Develop internal tools, automation, and AI-driven solutions to improve diagnostics, monitoring, and support workflows.

Key Requirements

•5+ years of relevant work experience (or 2+ years with an advanced degree, or 0 years with a PhD) in a relevant technical role.
•Proven experience with cloud platforms, SaaS, or distributed systems environments.
•Strong understanding of APIs, integrations, and service-based architectures.
•Experience supporting high-availability systems and critical services, including incident management and root cause analysis.
•Ability to analyze logs, metrics, and system interactions across multiple components, collaborating with engineering teams on investigations and validation.

Experience:5+ yearsSaaSDistributed systemsCloud platforms

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingTechnical analysis

Tech Stack:Cloud platformsSaaSDistributed systemsAPIsIntegrationsService-based architecturesIncident managementAutomationAIAgentsWorkflowsLogsMetrics

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor