Adidas

4 days ago

Sr Specialist GBS Account & Sales Ops (Bogota, Distrito Capital de Bogota, CO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Resolve complex, high-impact customer claims and deductions for NAM wholesale portfolios, ensuring service-level adherence and protecting financial outcomes. Investigate pricing discrepancies, shortages, compliance, returns, damages, advertising issues, and chargebacks using audit-ready documentation. Proactively identify recurring claim drivers and risks, lead escalations and customer discussions, and support continuous improvement through Lean, process standardization, harmonization, and automation.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Manage end-to-end resolution of complex, high-value, or high-risk customer claims and deductions for assigned NAM wholesale portfolios, meeting service level agreements.
•Investigate and validate complex claims (pricing discrepancies, shortages, compliance, returns, damages, advertising, chargebacks) using complete, accurate, audit-ready documentation.
•Identify performance gaps, recurring claim drivers, and operational risks; support root cause analysis and corrective action planning.
•Maintain working relationships with NAM and GBS business partners, preparing clear communication packages with results, risks, and resolution options.
•Serve as knowledge and escalation support for complex issues, including guidance to Claims Specialists and operational continuity during peaks or absences.

Key Requirements

•3–5 years of relevant experience in Order-to-Cash functions such as Claims, Deductions, Customer Service, Billing, Credit & Collections, or Supply Chain; Shared Service Center experience is a plus.
•Proven experience managing complex claims, escalations, or critical customer portfolios.
•Demonstrated knowledge in Finance, Accounting, Business Administration, Logistics, or related fields.
•Advanced proficiency in English and Spanish (written and spoken).
•Advanced knowledge of MS Office tools and SAP ERP systems.

Experience:3-5 yearsOrder-to-CashClaimsDeductionsBillingCredit and collectionsShared services

Skills:Customer-focusedStakeholder managementSelf-motivatedProactiveCollaborativeCommunicationPresentationProblem-solvingData-driven decision-makingAttention to detailRisk awarenessAdaptability

Languages:EnglishSpanish

Tech Stack:MS OfficeSAP ERPLean

Company Brief

Adidas

Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1949

Glassdoor: 3.8

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Adidas

4 days ago

Sr Specialist GBS Account & Sales Ops (Bogota, Distrito Capital de Bogota, CO)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Manage end-to-end resolution of complex, high-value, or high-risk customer claims and deductions for assigned NAM wholesale portfolios, meeting service level agreements.
•Investigate and validate complex claims (pricing discrepancies, shortages, compliance, returns, damages, advertising, chargebacks) using complete, accurate, audit-ready documentation.
•Identify performance gaps, recurring claim drivers, and operational risks; support root cause analysis and corrective action planning.
•Maintain working relationships with NAM and GBS business partners, preparing clear communication packages with results, risks, and resolution options.
•Serve as knowledge and escalation support for complex issues, including guidance to Claims Specialists and operational continuity during peaks or absences.

Key Requirements

•3–5 years of relevant experience in Order-to-Cash functions such as Claims, Deductions, Customer Service, Billing, Credit & Collections, or Supply Chain; Shared Service Center experience is a plus.
•Proven experience managing complex claims, escalations, or critical customer portfolios.
•Demonstrated knowledge in Finance, Accounting, Business Administration, Logistics, or related fields.
•Advanced proficiency in English and Spanish (written and spoken).
•Advanced knowledge of MS Office tools and SAP ERP systems.

Experience:3-5 yearsOrder-to-CashClaimsDeductionsBillingCredit and collectionsShared services

Skills:Customer-focusedStakeholder managementSelf-motivatedProactiveCollaborativeCommunicationPresentationProblem-solvingData-driven decision-makingAttention to detailRisk awarenessAdaptability

Languages:EnglishSpanish

Tech Stack:MS OfficeSAP ERPLean

Company Brief

Adidas

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Herzogenaurach, Germany

Founded: 1949

Glassdoor: 3.8

Website LinkedIn Glassdoor