Sr Specialist GBS Account & Sales Ops (Bogota, Distrito Capital de Bogota, CO)

Adidas
Bogotá
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Customer-focused","Stakeholder management","Self-motivated","Proactive","Collaborative","Communication","Presentation","Problem-solving","Data-driven decision-making","Attention to detail","Risk awareness","Adaptability"]

Resolve complex, high-impact customer claims and deductions for NAM wholesale portfolios, ensuring service-level adherence and protecting financial outcomes. Investigate pricing discrepancies, shortages, compliance, returns, damages, advertising issues, and chargebacks using audit-ready documentation. Proactively identify recurring claim drivers and risks, lead escalations and customer discussions, and support continuous improvement through Lean, process standardization, harmonization, and automation.

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FursaFursa
Adidas
Adidas
1 month ago

Sr Specialist GBS Account & Sales Ops (Bogota, Distrito Capital de Bogota, CO)

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Last checked: 15 hours agoStatus: Live

Job Summary

Resolve complex, high-impact customer claims and deductions for NAM wholesale portfolios, ensuring service-level adherence and protecting financial outcomes. Investigate pricing discrepancies, shortages, compliance, returns, damages, advertising issues, and chargebacks using audit-ready documentation. Proactively identify recurring claim drivers and risks, lead escalations and customer discussions, and support continuous improvement through Lean, process standardization, harmonization, and automation.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end resolution of complex, high-value, or high-risk customer claims and deductions for assigned NAM wholesale portfolios, meeting service level agreements.
  • •Investigate and validate complex claims (pricing discrepancies, shortages, compliance, returns, damages, advertising, chargebacks) using complete, accurate, audit-ready documentation.
  • •Identify performance gaps, recurring claim drivers, and operational risks; support root cause analysis and corrective action planning.
  • •Maintain working relationships with NAM and GBS business partners, preparing clear communication packages with results, risks, and resolution options.
  • •Serve as knowledge and escalation support for complex issues, including guidance to Claims Specialists and operational continuity during peaks or absences.

Key Requirements

  • •3–5 years of relevant experience in Order-to-Cash functions such as Claims, Deductions, Customer Service, Billing, Credit & Collections, or Supply Chain; Shared Service Center experience is a plus.
  • •Proven experience managing complex claims, escalations, or critical customer portfolios.
  • •Demonstrated knowledge in Finance, Accounting, Business Administration, Logistics, or related fields.
  • •Advanced proficiency in English and Spanish (written and spoken).
  • •Advanced knowledge of MS Office tools and SAP ERP systems.
Experience:3-5 yearsOrder-to-CashClaimsDeductionsBillingCredit and collectionsShared services
Skills:Customer-focusedStakeholder managementSelf-motivatedProactiveCollaborativeCommunicationPresentationProblem-solvingData-driven decision-makingAttention to detailRisk awarenessAdaptability
Languages:EnglishSpanish
Tech Stack:MS OfficeSAP ERPLean

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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