CX Knowledge Architect
Notion Labs
New York
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Program management","Information architecture","Systems thinking","Content governance","AI literacy"]Lead the design and governance of Notion’s CX knowledge system, building a scalable information architecture and end-to-end knowledge management processes to empower CX teams and AI-driven retrieval. Own content structure, governance templates, and collaboration with CX Enablement, Product Ops, QA, and Vendor Ops to ensure accurate, up-to-date knowledge as products evolve. Role is based in NYC with in-person anchor days.
