Staff Product Manager, Telephony

LiveKit
San Francisco
Workplace: HybridFull timeUSD 225,000 - 265,000 annuallyFunction: Product ManagementExperience: 8+ yearsSkills: ["Customer obsession","Communication","Cross-functional influence","Reliability focus","Comfort with ambiguity"]

Own the Telephony roadmap for LiveKit, shaping how AI agents connect to global phone networks via SIP trunking and LiveKit Phone Numbers. Partner with engineering to define compatibility for enterprise carriers/PBX/contact centers, expand native number coverage beyond the US, and set priorities using deep customer and production call data. Drive pricing, packaging, and margin as call volume scales, ensuring reliability, quality, and polished customer outcomes.

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FursaFursa
LiveKit
LiveKit
1 day ago

Staff Product Manager, Telephony

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the Telephony roadmap for LiveKit, shaping how AI agents connect to global phone networks via SIP trunking and LiveKit Phone Numbers. Partner with engineering to define compatibility for enterprise carriers/PBX/contact centers, expand native number coverage beyond the US, and set priorities using deep customer and production call data. Drive pricing, packaging, and margin as call volume scales, ensuring reliability, quality, and polished customer outcomes.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the Telephony roadmap, defining a clear point of view on direction and deciding what gets built with engineering.
  • •Determine SIP compatibility strategy so connecting existing carriers, PBXs, and contact center platforms is straightforward.
  • •Expand native Telephony (LiveKit Phone Numbers) globally by extending country coverage and regulatory footing.
  • •Use customer and production data to shape priorities, from trunk configuration to diagnosing calls that fail.
  • •Own telephony economics including pricing, packaging, and margin as volume grows and footprint expands.

Pay and Benefits

Salary: USD 225,000 - 265,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •8+ years in product management at a senior or staff level, with substantial experience managing developer-facing products.
  • •Technical depth to reason about protocols, media paths, latency, call quality, and failure modes.
  • •Reliability instincts with experience owning products where uptime and quality are core and failure is immediately visible.
  • •Cross-functional influence through clarity, trust, and judgment rather than process or hierarchy.
  • •Strong communication skills to move between strategy and detailed technical discussions with engineering leaders.
Experience:8+ yearsTelephonyCPaaSVoice communicationsDeveloper toolsInfrastructure
Skills:Customer obsessionCommunicationCross-functional influenceReliability focusComfort with ambiguity
Tech Stack:SIPSIP trunkingRTPSRTPDTMFVoice codecsTelephonyCall transfer

Company Brief

LiveKit
LiveKit provides an open-source realtime cloud and developer platform for building, deploying, and scaling voice, video, and physical AI agents with low-latency WebRTC infrastructure and edge services for production voice/video applications.
Industry: Cloud Computing
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Jose, United States
Founded: 2021
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Glassdoor: 5.0
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