HSBC

3 weeks ago

Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead client service delivery within HSBC’s custody and banking operations, supporting MSS service excellence and driving profitability and growth of the client base. Manage client query responses within agreed SLAs, ensure queries are logged in Qtrack, and partner with MSS Operations to improve service quality. Maintain premier global custody client service reputation through rigorous quality initiatives, industry surveys, and proactive operational risk reduction.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Respond to client queries within agreed SLA and ensure queries are logged onto Qtrack.
•Develop a comprehensive understanding of clients and assist the Account Manager in identifying business development and growth opportunities.
•Work with MSS Operations to enhance service quality.
•Ensure global custody maintains a premier quality reputation for all client service functions, supported by industry sources and surveys.
•Drive customer-centric quality initiatives and take a proactive approach to reduce operational risk under the controls framework.

Key Requirements

•Have a Trade Settlements, Asset Servicing, or Payments background with securities processing environment experience.
•Demonstrate excellent knowledge of global custody and securities services.
•Have experience in both client-facing and back-office roles.
•Demonstrate strong influencing and negotiating skills and ability to apply innovative solutions to client demands.
•Exhibit excellent communication, time management, prioritisation, and rapid learning capabilities.

Experience:CustodyBankingSecurities

Skills:CommunicationTime managementPrioritisationInfluencingNegotiating

Certifications:Lean Six Sigma

Tech Stack:SLAQtrackExcelMacros

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 weeks ago

Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Respond to client queries within agreed SLA and ensure queries are logged onto Qtrack.
•Develop a comprehensive understanding of clients and assist the Account Manager in identifying business development and growth opportunities.
•Work with MSS Operations to enhance service quality.
•Ensure global custody maintains a premier quality reputation for all client service functions, supported by industry sources and surveys.
•Drive customer-centric quality initiatives and take a proactive approach to reduce operational risk under the controls framework.

Key Requirements

•Have a Trade Settlements, Asset Servicing, or Payments background with securities processing environment experience.
•Demonstrate excellent knowledge of global custody and securities services.
•Have experience in both client-facing and back-office roles.
•Demonstrate strong influencing and negotiating skills and ability to apply innovative solutions to client demands.
•Exhibit excellent communication, time management, prioritisation, and rapid learning capabilities.

Experience:CustodyBankingSecurities

Skills:CommunicationTime managementPrioritisationInfluencingNegotiating

Certifications:Lean Six Sigma

Tech Stack:SLAQtrackExcelMacros

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn