Welcomist Temporary - Boutique Roma

Hermes
Rome
TemporaryEUR 27,000+ annuallyFunction: Product ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Interpersonal communication","Customer service orientation","Teamwork","Autonomy","Adaptability"]

Deliver a memorable client journey as part of the Customer Experience team in the Boutique Roma. Welcome and engage clients, build relationships to understand needs, and manage customer queues through a Hermès device app. Support Sales Associates with returns and reservation issues, coordinate appointments and visits, and oversee front/back coordination with Operations to ensure online and after-sales delivery. Maintain store event calendars and supervise external suppliers.

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Hermes
Hermes
1 day ago

Welcomist Temporary - Boutique Roma

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Last checked: 4 minutes agoStatus: Live

Job Summary

Deliver a memorable client journey as part of the Customer Experience team in the Boutique Roma. Welcome and engage clients, build relationships to understand needs, and manage customer queues through a Hermès device app. Support Sales Associates with returns and reservation issues, coordinate appointments and visits, and oversee front/back coordination with Operations to ensure online and after-sales delivery. Maintain store event calendars and supervise external suppliers.
Location: Rome
Employment Type: Temporary · 2 months
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Welcome clients with a warm, hospitable greeting and help create memorable experiences.
  • •Build relationships with clients to understand their needs and wishes.
  • •Manage customer queues using a dedicated app on Hermès devices.
  • •Assist clients and support sales colleagues with complex returns and reservations situations.
  • •Coordinate front/back relationships with Operations, maintain the store events calendar, and supervise external suppliers.

Pay and Benefits

Salary: EUR 27,000 annually
Perks:Meal VoucherWellness Stipend

Key Requirements

  • •Bachelor’s degree, preferably with a linguistic or fashion/luxury focus.
  • •Fluency in Italian and English; a third language is an advantage.
  • •Professional background in similar roles, preferably in a luxury boutique or hospitality.
  • •Minimum 1 year of experience.
  • •Proficient with Excel and IT tools; strong professionalism and teamwork.
Experience:1+ yearsLuxury retailHospitality
Education:Bachelor's
Skills:Interpersonal communicationCustomer service orientationTeamworkAutonomyAdaptability
Languages:ItalianEnglish
Tech Stack:Excel

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn