Service Desk Technician

GovCIO
Washington
Workplace: OnsiteFull timeUSD 46,770 - 70,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Troubleshooting","User training","Technical support","Documentation"]

Provide on-site service desk support for DFC in NW Washington, DC, supporting computers and associated networks. Install, troubleshoot, service, and repair PCs and network equipment, connect users to existing data networks, and maintain network diagrams, circuit records, and trouble logs. Resolve client and staff hardware/software issues in person, by phone, or remotely, and develop training materials and procedures for proper hardware and software use.

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FursaFursa
GovCIO
GovCIO
4 days ago

Service Desk Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Provide on-site service desk support for DFC in NW Washington, DC, supporting computers and associated networks. Install, troubleshoot, service, and repair PCs and network equipment, connect users to existing data networks, and maintain network diagrams, circuit records, and trouble logs. Resolve client and staff hardware/software issues in person, by phone, or remotely, and develop training materials and procedures for proper hardware and software use.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support for computers and associated networks, including installing, troubleshooting, servicing, and repairing equipment.
  • •Install and configure personal computers and attendant software; connect terminals and PCs to existing data networks.
  • •Maintain network diagrams, circuit records, trouble logs, and records of daily communications transactions and remedial actions.
  • •Answer questions and resolve computer problems for clients and staff in person, via telephone, or remotely.
  • •Instruct users on proper use of personal computers and networks; develop training materials and procedures.

Pay and Benefits

Salary: USD 46,770 - 70,000 annually

Key Requirements

  • •Bachelor's degree with 2-5 years of service desk support experience (or commensurate experience).
  • •Ability to maintain a public trust clearance.
Experience:2-5 years
Education:Bachelor's
Skills:TroubleshootingUser trainingTechnical supportDocumentation
Languages:English
Tech Stack:ServersModemsMultiplexersPBXPC softwareData networksTelephonesNetwork diagrams

Eligibility

Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn