Intercom

1 month ago

Brand Voice Lead—Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead and mentor the Fin Creative Studio as a Staff Creative Copywriter, shaping messaging across marketing, brand and product initiatives. Balance hands-on writing with high-level concepting, translating complex Fin product details into compelling narratives. Collaborate with senior leaders, designers, and marketers, set tone, mentor writers, and drive consistency across channels in a fast-paced, AI-enabled environment.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

•Lead creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life.
•Craft clear, concise copy for a wide range of formats including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms.
•Translate complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market.
•Partner closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns.
•Guide and mentor other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityRsusPar Tner?

Key Requirements

•10+ years copywriting experience, ideally including B2B SaaS or tech.
•Portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions.
•Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word.
•Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices.
•Experience influencing and collaborating with senior creative, marketing, and product stakeholders.

Experience:SaaSAITechB2B

Skills:WritingEditingMentoringCommunicationCollaboration

Languages:English

Tech Stack:AP StyleUX writingFigmaClaudeChatGPTClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

1 month ago

Brand Voice Lead—Systems

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Key Responsibilities

•Lead creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life.
•Craft clear, concise copy for a wide range of formats including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms.
•Translate complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market.
•Partner closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns.
•Guide and mentor other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityRsusPar Tner?

Key Requirements

•10+ years copywriting experience, ideally including B2B SaaS or tech.
•Portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions.
•Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word.
•Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices.
•Experience influencing and collaborating with senior creative, marketing, and product stakeholders.

Experience:SaaSAITechB2B

Skills:WritingEditingMentoringCommunicationCollaboration

Languages:English

Tech Stack:AP StyleUX writingFigmaClaudeChatGPTClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn