Senior Specialist, Client Services Continuous Improvement

Sephora
San Francisco
Workplace: HybridFull timeUSD 102,510 - 114,570 annuallyFunction: Customer Support (Service Desk)Experience: 4-6 yearsSkills: ["Root cause analysis","Project coordination","Written communication","Verbal communication","Ownership"]

Drive continuous improvement within Client Services by executing cross-functional projects and new initiatives, coordinating timelines and dependencies, and identifying inefficiencies affecting client experience and service delivery. Apply root-cause analysis and structured problem solving to recommend scalable solutions, support adoption of new processes/tools, and partner with Technology, Operations, Legal, and HR. Build reporting to track project progress and operational performance while surfacing insights and risks from frontline feedback.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sephora
Sephora
5 days ago

Senior Specialist, Client Services Continuous Improvement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Drive continuous improvement within Client Services by executing cross-functional projects and new initiatives, coordinating timelines and dependencies, and identifying inefficiencies affecting client experience and service delivery. Apply root-cause analysis and structured problem solving to recommend scalable solutions, support adoption of new processes/tools, and partner with Technology, Operations, Legal, and HR. Build reporting to track project progress and operational performance while surfacing insights and risks from frontline feedback.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support end-to-end execution of cross-functional projects and new initiatives within Client Services, including technology enhancements and process improvements.
  • •Coordinate tasks, timelines, documentation, and dependencies to move initiatives forward and achieve outcomes.
  • •Identify inefficiencies and assess complex operational or technical issues impacting client experience and service delivery.
  • •Recommend practical, scalable solutions using structured problem solving, root cause analysis, and process evaluation.
  • •Build and maintain reporting to track project progress, operational performance, and client experience trends.

Pay and Benefits

Salary: USD 102,510 - 114,570 annually
Perks:Health InsuranceDentalVision401kFsaHsaPaid Leave

Key Requirements

  • •4 to 6 years of experience in project support, continuous improvement, operations, business analysis, or technical problem-solving roles.
  • •3 to 5 years supporting cross-functional initiatives involving technology, process changes, or new program launches.
  • •2 to 4 years developing or maintaining reporting and analysis for operational performance and client experience indicators.
  • •Strong analytical and problem-solving skills, including root cause analysis and developing scalable solutions.
  • •Working knowledge of project management fundamentals, including gathering requirements and managing risks and dependencies.
Experience:4-6 years
Skills:Root cause analysisProject coordinationWritten communicationVerbal communicationOwnership

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn