Premier Service Manager (New Delhi, National Capital Territory, IN, 110001)

HSBC
Delhi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Customer orientation","Problem solving","Organization","Self motivation","Customer focus"]

Support HSBC Premier Relationship Managers by providing high-quality sales and service assistance that drives acquisition, cross-sell, retention, and portfolio growth. Act as a client point of contact, handle enquiries and calls, resolve transactional needs, and ensure a memorable, premium service experience. Prepare sales documents, manage data input/report generation, coordinate hand-offs to the right channels, and manage the Premier desk in the absence of PRMs.

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FursaFursa
HSBC
HSBC
1 day ago

Premier Service Manager (New Delhi, National Capital Territory, IN, 110001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support HSBC Premier Relationship Managers by providing high-quality sales and service assistance that drives acquisition, cross-sell, retention, and portfolio growth. Act as a client point of contact, handle enquiries and calls, resolve transactional needs, and ensure a memorable, premium service experience. Prepare sales documents, manage data input/report generation, coordinate hand-offs to the right channels, and manage the Premier desk in the absence of PRMs.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality sales support to Premier Relationship Managers, mainly by getting appointments and supporting client servicing.
  • •Reduce process and administrative tasks handled by PRMs to increase PRM capacity.
  • •Manage client contact and service, including answering calls, resolving transactional enquiries, and ensuring smooth hand-offs to the correct channels.
  • •Support sales execution by preparing and completing sales documents, managing data input, and generating reports.
  • •Handle Premier desk activities in the absence of PRMs, assist with events, and coordinate with cross-functional teams to manage customer expectations.

Key Requirements

  • •Minimum graduation or as required for the role, whichever is higher.
  • •2–5 years of relevant experience in retail banking and wealth management.
  • •Experience in retail banking sales and service, including preferably corporate employee/salary banking acquisition.
  • •Familiarity with AI-enabled tools is an advantage.
  • •Ability to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment.
Experience:2-5 yearsRetail bankingWealth management
Skills:Customer orientationProblem solvingOrganizationSelf motivationCustomer focus
Tech Stack:CRMSAI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn