Manager - Customer Experience - Logistics - SCO

DP World
Mumbai, Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: mastersSkills: ["Communication","Relationship-building","Leadership","Problem-solving","Analytical thinking"]

Operations-focused manager responsible for overseeing key customer accounts in logistics, optimizing processes across internal teams, and driving growth. You’ll lead cross-functional collaboration, resolve issues, improve delivery efficiency, and monitor account health with dashboards and KPI reviews while building strong relationships to ensure customer satisfaction and repeat business.

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FursaFursa
DP World
DP World
4 months ago

Manager - Customer Experience - Logistics - SCO

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Operations-focused manager responsible for overseeing key customer accounts in logistics, optimizing processes across internal teams, and driving growth. You’ll lead cross-functional collaboration, resolve issues, improve delivery efficiency, and monitor account health with dashboards and KPI reviews while building strong relationships to ensure customer satisfaction and repeat business.
Location: Mumbai, Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Optimize operational processes to enhance efficiency and ensure timely/accurate delivery of products or services
  • •Foster cohesive cross-functional collaboration and strong internal relationships across departments
  • •Lead issue resolution and act as liaison between clients and internal teams
  • •Identify opportunities for upselling and cross-selling to drive revenue growth for assigned accounts
  • •Measure account health using KPIs; build dashboards and conduct regular reviews (QBR/MBR) to manage escalations and performance

Key Requirements

  • •Master's in Business Administration
  • •8-10 years of overall experience in logistics or related field
  • •6-8 years of experience in logistics would be preferred
  • •Proven experience in a customer-facing role such as customer success or account management
  • •Analytical skills with KPIs, dashboards, and performance reviews
Experience:LogisticsSupply chain
Education:Master's
Skills:CommunicationRelationship-buildingLeadershipProblem-solvingAnalytical thinking

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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