NTT

1 month ago

Helpdesk Senior Associate - L1 Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide L1 technical guidance for reported issues by identifying, prioritizing, and resolving problems through phone, email, and chat. Serve as a liaison between customers and the client infrastructure teams, applying strong troubleshooting knowledge across Windows 11, PC hardware, browsers (Edge/Chrome), MS Office, and COTS applications. Support 24x7 operations and handle customer interactions with fluent English and excellent writing and comprehension skills.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide L1 technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
•Act as a liaison between customers and departments within the client infrastructure.
•Apply troubleshooting knowledge of MS Windows, PC hardware, browsers, MS Office, and COTS applications.
•Deliver support based on knowledge of Windows 11, iOS operating system, and basic networking/messaging concepts.

Key Requirements

•Must be a graduate.
•Fluent English with excellent writing and comprehension skills.
•18+ months of international calling experience.
•Excellent customer handling skills.
•Comfortable working rotational shifts with a 24x7 support window.

Education:Bachelor's

Skills:Customer handlingCommunicationWritingComprehensionTroubleshooting

Languages:English

Tech Stack:Windows 11IOSPC HardwareEdgeChromeNetworkingMessagingMS OfficeCOTS applicationsPhoneEmailChatBrowser

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT