Account Delivery Manager

Black Box
Phoenix
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Communication","Leadership","Problem-solving","Stakeholder management","Vendor management"]

Lead delivery governance and driving profitable outcomes for assigned accounts by coordinating cross-functional teams and ensuring SLA adherence. Own end-to-end delivery across multiple projects, partnering with Sales, AM, and Solution Architecture to optimize client satisfaction and delivery-led growth. Manage capacity, cost, and CSAT while maintaining strong stakeholder relationships throughout the delivery lifecycle.

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FursaFursa
Black Box
Black Box
6 months ago

Account Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead delivery governance and driving profitable outcomes for assigned accounts by coordinating cross-functional teams and ensuring SLA adherence. Own end-to-end delivery across multiple projects, partnering with Sales, AM, and Solution Architecture to optimize client satisfaction and delivery-led growth. Manage capacity, cost, and CSAT while maintaining strong stakeholder relationships throughout the delivery lifecycle.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Drive delivery execution and delivery excellence in adherence to SLAs.
  • •Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.
  • •Partner with WMG to manage capacity planning and secure timely staffing; collaborate with Horizontal PMs to ensure aligned delivery execution.
  • •Ensure adherence to technical documentation required by client for project.
  • •Tracking and monitoring project specific KPIs and reporting the same in prescribed format to develop an account-level tracking; sharing inputs with AM as well.

Key Requirements

  • •Coordinate and manage delivery across multiple projects within an assigned account, ensuring alignment with SLAs and budgets.
  • •Own accountability for account delivery including CSAT, budget, capacity planning, and resource planning.
  • •Collaborate with Sales team, Vertical AM, BDM, and Solutions Architect to drive client satisfaction and delivery-led growth.
  • •Ensure adherence to technical documentation required by the client for projects and maintain governance artifacts (QBRs/MBRs).
  • •Track project KPIs and cost metrics, and communicate status through regular reporting to Delivery leadership.
Experience:Enterprise softwareIT services
Skills:CommunicationLeadershipProblem-solvingStakeholder managementVendor management
Tech Stack:SLAsCapacity planningProject management

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website