Samsara

3 months ago

Business Operations Manager, Technical Support Ops

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Strategic partner embedded within the Technical Support organization to drive operational excellence, build executive-ready narratives and reporting, and enable data-informed decisions at scale. You’ll influence cross-functional stakeholders, use AI tools to accelerate analysis and governance, and lead initiatives that improve efficiency and customer experience in a fast-growing SaaS environment.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes.
•Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership.
•Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization.
•Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives.
•Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem.

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•8+ years of experience in business operations, management consulting, strategy, or a related field.
•Bachelor’s degree from a 4-year accredited university.
•Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
•Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making.
•Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.

Experience:8+ yearsSaaSCustomer supportTechnical supportIoT

Education:Bachelor's

Skills:CommunicationAnalytical thinkingInfluenceStrategic thinkingProblem-solving

Languages:English

Tech Stack:ClaudeChatGPTSQLTableauLooker

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

3 months ago

Business Operations Manager, Technical Support Ops

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes.
•Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership.
•Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization.
•Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives.
•Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem.

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•8+ years of experience in business operations, management consulting, strategy, or a related field.
•Bachelor’s degree from a 4-year accredited university.
•Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
•Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making.
•Comfort and previous experience using AI tools for analysis, content generation, and workflow automation.

Experience:8+ yearsSaaSCustomer supportTechnical supportIoT

Education:Bachelor's

Skills:CommunicationAnalytical thinkingInfluenceStrategic thinkingProblem-solving

Languages:English

Tech Stack:ClaudeChatGPTSQLTableauLooker

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn