Head, Vendor Health and Engagement

Delivery Hero
Singapore
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 7-10 yearsSkills: ["Strategic problem-solving","Leadership","Implementation ownership","Communication","Decision-making"]

Lead vendor lifecycle strategy for top partners, designing onboarding, performance monitoring, re-engagement, and revival to ensure healthy, successful presence across their full lifecycle. Build global incubation and predictive health monitoring systems that enable early intervention, prevent churn among high-potential vendors, and define vendor “success” criteria across 17 markets. Collaborate with country and commercial leadership and central teams while leading a team of 4 direct reports.

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FursaFursa
Delivery Hero
Delivery Hero
6 days ago

Head, Vendor Health and Engagement

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead vendor lifecycle strategy for top partners, designing onboarding, performance monitoring, re-engagement, and revival to ensure healthy, successful presence across their full lifecycle. Build global incubation and predictive health monitoring systems that enable early intervention, prevent churn among high-potential vendors, and define vendor “success” criteria across 17 markets. Collaborate with country and commercial leadership and central teams while leading a team of 4 direct reports.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Define and lead a global incubation framework to optimize vendor onboarding and performance in the first 30–60 days.
  • •Own vendor lifecycle health strategy, including performance diagnostics, churn prevention, and long-term success criteria.
  • •Develop predictive vendor health monitoring systems, dashboards, and processes for early escalation prevention.
  • •Collaborate with internal teams to implement playbooks, AI tooling, and scalable interventions across 17 markets.
  • •Lead reactivation of underperforming vendors through data-driven interventions and partnerships with local market teams.

Key Requirements

  • •7–10 years of total professional experience, including 2–5 years in top-tier strategy consulting.
  • •Proven experience solving complex strategic problems and designing scalable operational frameworks.
  • •Experience leading small teams or workstreams in high-performance, high-intensity environments.
  • •Strong implementation ownership—turn insight into action across cross-functional settings.
  • •Exceptional communication and confidence presenting to senior stakeholders; comfort with ambiguity and fast decision-making.
Experience:7-10 yearsStrategy consultingCross-functionalGlobal marketplaces
Skills:Strategic problem-solvingLeadershipImplementation ownershipCommunicationDecision-making
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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