Multiplier

3 days ago

Customer Success Manager (NAMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of named enterprise accounts across NAMER and build trusted, outcome-based relationships that help customers achieve talent and business objectives. Monitor product adoption, share industry knowledge, and drive engagement to support growth and retention. Partner cross-functionally with Sales, Product, Operations, and Engineering, while synthesizing customer feedback to inform roadmap direction and identify expansion opportunities.

Location: New York, São Paulo, Bogotá, Mexico, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build trusted, consultative relationships with named accounts to help customers achieve talent and business objectives using Multiplier.
•Monitor adoption of products/services and provide industry knowledge and best practices to drive engagement.
•Partner with Sales, Product, Operations, and Engineering to deliver customer experience that supports growth and retention.
•Act as the customer voice to the Product team by synthesizing feedback and helping shape the product roadmap.
•Understand customer needs across industries and tiers and design solutions, including identifying growth opportunities within the portfolio.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•3–5 years of customer-facing experience, ideally in B2B SaaS or HR.
•2+ years managing enterprise accounts/relationships.
•Experience overachieving goals and targets (at least 2 of the last 3 years).
•Excellent communication and writing skills, able to explain complex topics clearly.
•Strong account planning, forecasting, and quota attainment discipline.

Experience:3+ yearsB2B SaaSHR SaaSEnterprise software

Skills:CommunicationCustomer obsessionOrganizationProblem-solvingCollaboration

Company Brief

Multiplier

Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Multiplier

3 days ago

Customer Success Manager (NAMER)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York, São Paulo, Bogotá, Mexico, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build trusted, consultative relationships with named accounts to help customers achieve talent and business objectives using Multiplier.
•Monitor adoption of products/services and provide industry knowledge and best practices to drive engagement.
•Partner with Sales, Product, Operations, and Engineering to deliver customer experience that supports growth and retention.
•Act as the customer voice to the Product team by synthesizing feedback and helping shape the product roadmap.
•Understand customer needs across industries and tiers and design solutions, including identifying growth opportunities within the portfolio.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•3–5 years of customer-facing experience, ideally in B2B SaaS or HR.
•2+ years managing enterprise accounts/relationships.
•Experience overachieving goals and targets (at least 2 of the last 3 years).
•Excellent communication and writing skills, able to explain complex topics clearly.
•Strong account planning, forecasting, and quota attainment discipline.

Experience:3+ yearsB2B SaaSHR SaaSEnterprise software

Skills:CommunicationCustomer obsessionOrganizationProblem-solvingCollaboration

Company Brief

Multiplier

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor