Client Services CX Analyst

Visa
Manila
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Project management","Problem-solving","Independent work","Relationship management"]

Support Client Experience initiatives by partnering with Client Services, Go-to-Market Services, Client Care, regional leaders, technology teams, and survey vendors. Use data analytics to deliver insights that improve Client Experience Net Promoter Score (NPS) survey management and returns. Leverage Python, SQL, and data pipelines to support AI/ML-related projects, and communicate findings to executives through clear, compelling storytelling.

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FursaFursa
Visa
Visa
1 day ago

Client Services CX Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Client Experience initiatives by partnering with Client Services, Go-to-Market Services, Client Care, regional leaders, technology teams, and survey vendors. Use data analytics to deliver insights that improve Client Experience Net Promoter Score (NPS) survey management and returns. Leverage Python, SQL, and data pipelines to support AI/ML-related projects, and communicate findings to executives through clear, compelling storytelling.
Location: Manila
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Partner with Client Services leadership, Technology teams, and survey vendors to support Client Experience NPS survey initiatives.
  • •Use data analytics to provide actionable insights to improve NPS survey management and returns.
  • •Lead process improvements and address issues using strong project management skills.
  • •Develop executive communications that explain the state of Client Experience surveys.
  • •Participate in AI/ML-related projects aimed at improving customer experience.

Key Requirements

  • •2+ years of work experience with a Bachelor’s degree or an advanced degree.
  • •Use communication skills to inspire, influence, and motivate others, adapting to shifting priorities.
  • •Ability to take initiative, work independently, and take ownership of outcomes.
  • •Experience in managing projects and time, setting and accomplishing goals with high standards.
  • •Experience with documentation and knowledge management tools, including knowledge/content development.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationProject managementProblem-solvingIndependent workRelationship management
Tech Stack:PythonMachine learningAISQLData pipelinesData analytics

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor