Helpdesk Agent with Spanish & English

Ipsos
Romania
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Active listening","Concise communication","Analysis and synthesis"]

Support market research participants by contacting customers to help them register accounts on online platforms and use required devices. Maintain ongoing contact during studies, using concise, polite communication tailored to each person. Validate and process data according to established norms, and perform data control to identify and correct errors. Role is ideal for candidates with advanced Spanish and English, strong Microsoft Office skills, and active listening plus analysis abilities, with night-shift availability.

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FursaFursa
Ipsos
Ipsos
3 days ago

Helpdesk Agent with Spanish & English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support market research participants by contacting customers to help them register accounts on online platforms and use required devices. Maintain ongoing contact during studies, using concise, polite communication tailored to each person. Validate and process data according to established norms, and perform data control to identify and correct errors. Role is ideal for candidates with advanced Spanish and English, strong Microsoft Office skills, and active listening plus analysis abilities, with night-shift availability.
Location: Romania
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Call customers to support account registration on online platforms and use of certain devices
  • •Maintain contact with customers during market research studies
  • •Use concise and polite communication that respects each interlocutor’s point of view
  • •Introduce, validate, and process data according to established norms
  • •Perform data control to identify and correct errors

Pay and Benefits

Perks:Flexible BenefitsPaid LeaveAnnual BonusEmployee AssistanceOnline Learning

Key Requirements

  • •Advanced Spanish and English
  • •Advanced Microsoft Office Suite
  • •Ability to understand clients’ needs and actively listen
  • •Analysis and synthesis skills
  • •Night shift availability required
Experience:Market research
Skills:Active listeningConcise communicationAnalysis and synthesis
Languages:SpanishEnglish
Tech Stack:Microsoft Office Suite

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn