Customer Specialist - Part Time

CarMax
Illinois
Workplace: OnsitePart timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Integrity","Teamwork","Attention to detail","Relationship building"]

Support customers through the full used-car buying and selling experience—helping with sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, document findings, and manage inventory processes such as check-in and daily scanning. Perform cosmetic inspections, handle paperwork and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Follow EH&S requirements and maintain a clean, orderly workspace.

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CarMax
CarMax
2 months ago

Customer Specialist - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Support customers through the full used-car buying and selling experience—helping with sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments, document findings, and manage inventory processes such as check-in and daily scanning. Perform cosmetic inspections, handle paperwork and payments, and coordinate service appointments by reviewing repair order invoices for accuracy. Follow EH&S requirements and maintain a clean, orderly workspace.
Location: Illinois
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service across sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and document findings for appraisals and Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Handle administrative tasks, coordinate service appointments, and review repair order invoices for billing accuracy.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid LeaveFloating Holiday

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals while following processes accurately.
  • •High School Diploma or equivalent and a valid driver’s license. Ability to lift up to 25 lbs and read/transcribe data accurately.
Experience:RetailCustomer service
Education:Bachelor's
Skills:CommunicationIntegrityTeamworkAttention to detailRelationship building
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn