Account Manager S&M Cities Italy

Delivery Hero
Milan
Workplace: HybridFull timeEUR 26,338 - 32,923 annuallyFunction: Customer Success & Account ManagementSkills: ["Ownership","Analytical thinking","Strategic prioritization","Cross-functional influence","Negotiation"]

Own end-to-end growth for a regional cluster of cities in the City Development team, driving expansion decisions, partner acquisition, and partner performance. Translate marketplace and unit-economics data into prioritized action plans, execute city-level promotions, and improve user experience fundamentals like partner uptime and menu quality. Lead reporting through Weekly Business Reviews and coordinate with Operations, Sales, Marketing, and account teams to hand over mature, profitable, market-leading cities.

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Delivery Hero
Delivery Hero
13 hours ago

Account Manager S&M Cities Italy

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Job Summary

Own end-to-end growth for a regional cluster of cities in the City Development team, driving expansion decisions, partner acquisition, and partner performance. Translate marketplace and unit-economics data into prioritized action plans, execute city-level promotions, and improve user experience fundamentals like partner uptime and menu quality. Lead reporting through Weekly Business Reviews and coordinate with Operations, Sales, Marketing, and account teams to hand over mature, profitable, market-leading cities.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own your focus cities end-to-end, including expansion decisions and city coverage mapping with Operations.
  • •Drive partner acquisition priorities, manage and grow top city partners, and execute pipeline execution.
  • •Improve partner uptime and city fundamentals via targeted outreach, menu quality, CTDP optimization, and threshold review.
  • •Own and execute the city-level promotional plan with top partners.
  • •Run the city-level Weekly Business Review and communicate performance through reporting.
Travel: Medium travel

Pay and Benefits

Salary: EUR 26,338 - 32,923 annually
Perks:Health InsuranceEquityChildcareParental LeaveRemote Work

Key Requirements

  • •Treat your territory like your own business and consistently hit ambitious targets without supervision.
  • •Translate complex data into prioritized action plans and understand marketplace metrics like GMV, contribution margin, fail rate, uptime, and conversion.
  • •Demonstrate experience managing partners and negotiating commercial terms, ideally in a marketplace, retail, FMCG, or food-delivery environment.
  • •Mobilize and influence cross-functional teams (Operations, Sales, Marketing, account teams) without direct reporting lines, and coach more junior colleagues.
  • •Fluent Italian and professional English, with availability to travel regularly across your region for city and partner visits.
Skills:OwnershipAnalytical thinkingStrategic prioritizationCross-functional influenceNegotiation
Languages:ItalianEnglish
Tech Stack:LookerSQLSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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