Claims Team Manager with Spanish

Aon
Krakow
Workplace: HybridFull timeFunction: Insurance & ActuarialExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Stakeholder management","Performance management"]

Manage a Commercial Risk Claims team in Krakow, providing local leadership and support to deliver high-quality claims outcomes across Aon geographies. Oversee daily motor claims service delivery, ensuring compliance with SLAs and performance metrics, while driving efficient task allocation and continuous improvement. Lead change and transition initiatives, track performance to reduce errors, and coach specialists/analysts to meet client needs. Collaborate with business stakeholders using Spanish and English.

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FursaFursa
Aon
Aon
3 days ago

Claims Team Manager with Spanish

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Manage a Commercial Risk Claims team in Krakow, providing local leadership and support to deliver high-quality claims outcomes across Aon geographies. Oversee daily motor claims service delivery, ensuring compliance with SLAs and performance metrics, while driving efficient task allocation and continuous improvement. Lead change and transition initiatives, track performance to reduce errors, and coach specialists/analysts to meet client needs. Collaborate with business stakeholders using Spanish and English.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Oversee daily motor claims operations, ensuring compliance with SLAs and key performance metrics.
  • •Implement efficient processes for task allocation and manage workload fluctuations while providing proactive support to team members.
  • •Track team performance to minimize errors and maximize operational efficiency, coordinating projects to enhance service delivery and update processes.
  • •Directly manage the team through task delegation, responsibility setting, and performance management, including goal setting, development/succession planning, and attendance/scheduling.
  • •Use change management techniques to support smooth transitions and improvements, while maintaining strong client relationships and engaging with business stakeholders.

Key Requirements

  • •Extensive knowledge and experience in claims processes.
  • •A university degree or equivalent (insurance/accounting/economics/finance/administration preferred).
  • •At least 3 years of experience managing service delivery teams at the team manager level.
  • •Ability to establish and implement claims strategies and hold the team accountable for performance.
  • •Strong communication skills with written and verbal Spanish and English required; experience leading meetings and conference calls with local and international teams.
Experience:3+ years
Education:Bachelor's
Skills:LeadershipCoachingCommunicationStakeholder managementPerformance management
Languages:SpanishEnglish

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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