Twilio

2 weeks ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the designated technical contact for strategic customers, resolving complex, high-impact technical issues during Pacific hours. Provide proactive guidance using Twilio technologies, diagnose problems across APIs and cloud solutions, and collaborate with customers’ developers plus Twilio Product and Engineering teams. Report reproducible bugs via JIRA, analyze customer trends to improve the support process, and occasionally cover holidays on a stipend basis.

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as a technical support engineering contact for strategic customers, handling cases created by customers during Pacific hours.
•Resolve complex technical problems with potentially costly, far-reaching consequences in customers’ environments.
•Collaborate with customers’ and partners’ developers, architects, and support personnel to drive resolution.
•Work with Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs.
•Analyze customer trends, identify patterns and improvements, and report findings to management to improve the support process.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness Stipend

Key Requirements

•4 to 6+ years of relevant experience.
•Strong knowledge of RESTful technology and experience working with APIs, including troubleshooting cloud-solution issues.
•Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript; familiarity with React and Redux.
•Experience with a scripting language and troubleshooting network connectivity issues (TCP/UDP) with basic SSL/TLS understanding.
•Communicate complex technical issues to technical and non-technical audiences (phone/email) and work with customers’ developers to troubleshoot Twilio helper libraries.

Experience:4-6 yearsCustomer supportTelecomsVOIP

Skills:CommunicationDiplomacyProblem-solvingPrioritizationTime management

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxJIRASlackTCP/UDPSSL/TLSTwilio helper librariesWebRTCSIP

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

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Twilio

2 weeks ago

Technical Account Manager 3

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as a technical support engineering contact for strategic customers, handling cases created by customers during Pacific hours.
•Resolve complex technical problems with potentially costly, far-reaching consequences in customers’ environments.
•Collaborate with customers’ and partners’ developers, architects, and support personnel to drive resolution.
•Work with Twilio Product and Engineering teams via Slack and file JIRAs to report reproducible bugs.
•Analyze customer trends, identify patterns and improvements, and report findings to management to improve the support process.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness Stipend

Key Requirements

•4 to 6+ years of relevant experience.
•Strong knowledge of RESTful technology and experience working with APIs, including troubleshooting cloud-solution issues.
•Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript; familiarity with React and Redux.
•Experience with a scripting language and troubleshooting network connectivity issues (TCP/UDP) with basic SSL/TLS understanding.
•Communicate complex technical issues to technical and non-technical audiences (phone/email) and work with customers’ developers to troubleshoot Twilio helper libraries.

Experience:4-6 yearsCustomer supportTelecomsVOIP

Skills:CommunicationDiplomacyProblem-solvingPrioritizationTime management

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxJIRASlackTCP/UDPSSL/TLSTwilio helper librariesWebRTCSIP

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn