Associate Director, Customer Compensation & Policy

HelloFresh
Toronto, Berlin
Workplace: HybridFull timeCAD 122,850 - 132,850 annuallyFunction: People, HR & TalentExperience: 8-12 yearsEducation: mastersSkills: ["Analytical rigor","Strategic judgment","Leadership","Executive communication","Decisiveness"]

Own the global strategy, architecture, and governance for how HelloFresh compensates customers across markets and brands. Lead the design of a scalable compensation engine with Tech, balancing customer generosity vs. cost discipline, and set the experimentation roadmap using behavioral economics and rigorous measurement. Steward global compensation P&L, drive fraud policy and governance, and influence senior stakeholders to operationalize policy changes globally.

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HelloFresh
HelloFresh
2 days ago

Associate Director, Customer Compensation & Policy

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Job Summary

Own the global strategy, architecture, and governance for how HelloFresh compensates customers across markets and brands. Lead the design of a scalable compensation engine with Tech, balancing customer generosity vs. cost discipline, and set the experimentation roadmap using behavioral economics and rigorous measurement. Steward global compensation P&L, drive fraud policy and governance, and influence senior stakeholders to operationalize policy changes globally.
Location: Toronto, Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Director level

Key Responsibilities

  • •Own global compensation strategy and compensation engine architecture across markets, brands, and contact channels.
  • •Define rules, thresholds, segmentation logic, and automation frameworks; ensure scalability and auditability with Technology.
  • •Set the global experimentation roadmap for compensation offers and measurement frameworks; partner with Analytics on test integrity and rollout analysis.
  • •Steward global compensation P&L, track spend and leakage, and build reporting infrastructure for leadership and Finance.
  • •Lead fraud policy and governance, including quarterly reviews, escalation adjudication, and policy gap resolution across markets. “

Pay and Benefits

Salary: CAD 122,850 - 132,850 annually
Perks:Health InsuranceDentalPensionParental LeaveLearning Budget

Key Requirements

  • •MBA or equivalent postgraduate qualification required; undergraduate degree in Economics, Business, Engineering, or a quantitative discipline.
  • •8–12 years of progressive experience in customer strategy, pricing, operations, or a directly adjacent domain in global, multi-market environments.
  • •Demonstrated track record of owning a financially significant operational lever with analytical precision and strategic judgment.
  • •Prior experience leading and developing teams; comfortable operating as a senior individual contributor and people leader.
  • •Advanced proficiency in SQL and data analysis, including experimentation methodology and statistical significance to inform policy decisions.
Experience:8-12 yearsSubscription commerceLogisticsConsumer-facing operationsGlobal multi-market environments
Education:Master's
Skills:Analytical rigorStrategic judgmentLeadershipExecutive communicationDecisiveness
Languages:En
Tech Stack:SQL

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn