Customer Activation Manager | Enterprise

Ramp
New York, San Francisco, California, Miami, Washington, United States, Canada
Workplace: RemoteFull timeUSD 115,000 - 212,500Function: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Customer management","Project management","Relationship management","Problem-solving"]

Lead end-to-end activation for Ramp’s enterprise customers by managing multi-stakeholder implementations, launching platform adoption, and guiding customers through Ramp’s integration options. You’ll act as a strategic consultant, understand customers’ workflows, drive product utilization, and collaborate with product, sales, and technical teams to ensure high-value deployments and revenue growth.

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Ramp
Ramp
1 year ago

Customer Activation Manager | Enterprise

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead end-to-end activation for Ramp’s enterprise customers by managing multi-stakeholder implementations, launching platform adoption, and guiding customers through Ramp’s integration options. You’ll act as a strategic consultant, understand customers’ workflows, drive product utilization, and collaborate with product, sales, and technical teams to ensure high-value deployments and revenue growth.
Location: New York, San Francisco, California, Miami, Washington, United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers
  • •Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams
  • •Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
  • •Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those
  • •Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative

Pay and Benefits

Salary: USD 115,000 - 212,500
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveRelocationRemote WorkWellness StipendParential LeavePet Insurance

Key Requirements

  • •Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization
  • •Experience managing enterprise customer relationships with numerous stakeholders
  • •Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills
  • •Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
  • •Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
Experience:7+ yearsFintechSaaS
Education:Bachelor's
Skills:CommunicationCustomer managementProject managementRelationship managementProblem-solving
Tech Stack:NetsuiteQuickBooksXeroSage

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor