Field engineer

Thales
Tokyo
Workplace: HybridFull timeFunction: Hospitality & Food ServiceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork","Customer service","Training"]

Field Engineer in the CSS team supporting defense projects in Japan. Provides on-site and remote technical support, collaborates with internal teams, performs factory acceptance tests, delivers training and demonstrations, and maintains technical documentation to ensure on-time delivery and customer satisfaction.

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FursaFursa
Thales
Thales
3 months ago

Field engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Field Engineer in the CSS team supporting defense projects in Japan. Provides on-site and remote technical support, collaborates with internal teams, performs factory acceptance tests, delivers training and demonstrations, and maintains technical documentation to ensure on-time delivery and customer satisfaction.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for engineering and quality-related queries, owning customer-reported issues and providing expert technical assistance.
  • •Deliver technical support to customers onsite and remotely (email/phone), including troubleshooting, fault investigation, repair, and creating detailed reports.
  • •Collaborate with internal engineering and support teams across Japan and global factories to escalate and resolve complex challenges.
  • •Represent Thales in technical discussions with customers and relay requirements/feedback to factories.
  • •Participate in pre-shipment inspections (Factory Acceptance Tests), organize pre-delivery inspections, and maintain technical documentation.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in mechanical engineering, electrical engineering, telecommunications, computer science, or a related field.
  • •Minimum of 3 years of experience in field support, technical service, or a similar role.
  • •Hands-on experience with electronics, optronics, sonar, radar, radio, or telecommunication equipment and systems.
  • •Basic understanding of TCP/IP protocols and networking systems; experience with switches, routers, and firewalls is preferred.
  • •Native-level Japanese and advanced English, with the ability to communicate with internal/external stakeholders.
Experience:3+ yearsDefenseAerospaceCybersecurity
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamworkCustomer serviceTraining
Languages:JapaneseEnglish
Tech Stack:TCP/IPNetworkingSwitchesRoutersFirewallsElectronicsOptoelectronicsSonarRadarRadioTelecommunication

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn