Team Lead - Customer Success

Alfalaval
Pune
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7-9 yearsSkills: ["Communication","Stakeholder management","Problem-solving","Customer centricity","Process improvement","Escalation management"]

Lead a Customer Success execution team focused on delivering Service Agreements for the India Cluster. Drive end-to-end agreement execution with operational excellence, proactively managing risks, milestones, customer escalations, and material availability. Own conveyor exchange pool operations, coordinate cross-functional stakeholders across service operations and product experts, and manage key accounts and strategic customer contract execution while tracking commercial and financial performance.

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FursaFursa
Alfalaval
Alfalaval
1 day ago

Team Lead - Customer Success

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead a Customer Success execution team focused on delivering Service Agreements for the India Cluster. Drive end-to-end agreement execution with operational excellence, proactively managing risks, milestones, customer escalations, and material availability. Own conveyor exchange pool operations, coordinate cross-functional stakeholders across service operations and product experts, and manage key accounts and strategic customer contract execution while tracking commercial and financial performance.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, motivate, and develop the Customer Success execution team, allocating workload and resources to ensure operational efficiency.
  • •Ensure end-to-end execution excellence of Service Agreement orders, delivering contractual commitments on time and within scope with high customer satisfaction.
  • •Drive advanced material planning and ensure timely availability of critical spare parts and service materials.
  • •Coordinate cross-functional stakeholders (parts distribution, service centres, service operations, product/application experts, finance, and commercial teams) to support execution.
  • •Personally manage execution of strategic customer contracts, large-value service agreements, and special execution projects, including customer escalation handling and continuous improvement initiatives.

Key Requirements

  • •Degree in Engineering, Business Administration, or a related field.
  • •Over 7–9 years of total experience, with 2–3 years in a team leadership or supervisory role.
  • •Experience in contract management or aftermarket services, preferably in industrial equipment/engineering/manufacturing.
  • •Hands-on experience managing service agreements, key accounts, or large-scale service projects.
  • •Experience in material planning, inventory management, and cross-functional stakeholder management.
Experience:7-9 yearsAftermarket servicesIndustrial equipmentEngineeringManufacturingService agreementsKey accountsContract management
Education:
Skills:CommunicationStakeholder managementProblem-solvingCustomer centricityProcess improvementEscalation management

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn