WSP

1 month ago

IT On-Site Support Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide hands-on IT support at the Richmond, VA office and regional locations, handling incidents, performing on-site maintenance, and collaborating with server, network, and security teams to keep IT services running. You'll engage with office managers to address local tech challenges, participate in deployment/relocation projects, and help improve IT processes while maintaining CMDB accuracy.

Location: Richmond

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
•If necessary, transfer requests and incidents to a more specialized level of support.
•Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
•Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
•Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.

Pay and Benefits

Salary: USD 57,800 - 80,000 annually

Perks:MedicalDentalVisionDisabilityLifeRetirement SavingsPaid LeaveParental Leave

Key Requirements

•2 to 5 years of experience as a level 2 support technician.
•Degree or certificate in computer science or a related discipline.
•A+, Network Plus or Help Desk Institute certification.
•Proficiency in Microsoft Office 365 and common office tools/software.
•Knowledge of ServiceNow and ITIL processes.

Experience:2-5 yearsInformation technology

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingPrioritizationTeamwork

Certifications:A+Network+ITIL

Languages:English

Tech Stack:Office 365ServiceNowITILA+Network+WindowsCMDB

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WSP

Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1959

Website LinkedIn

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WSP