Associate Manager - Training | Knowledge Management

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 3+ yearsSkills: ["Written communication","Verbal communication","Collaboration","Confidentiality","Adaptability"]

Support the planning, coordination, and delivery of training programs for new hires and existing employees. Monitor training effectiveness using data analysis and feedback, develop action plans for knowledge and skill gaps, and collaborate with operations and quality teams to address performance trends. Prepare and present training metrics and reporting updates, and help onboard and coordinate training team members under the guidance of Training leadership.

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Sutherland
Sutherland
1 day ago

Associate Manager - Training | Knowledge Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support the planning, coordination, and delivery of training programs for new hires and existing employees. Monitor training effectiveness using data analysis and feedback, develop action plans for knowledge and skill gaps, and collaborate with operations and quality teams to address performance trends. Prepare and present training metrics and reporting updates, and help onboard and coordinate training team members under the guidance of Training leadership.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Support the implementation of training programs for new hire and existing employee groups aligned to performance and quality standards.
  • •Coordinate with internal stakeholders and client contacts on training schedules, updates, and outcomes.
  • •Monitor training effectiveness using data analysis and feedback, and contribute to action plans to address knowledge or skill gaps.
  • •Collaborate with Service Delivery, Quality, and Operations Excellence to identify performance trends and deliver targeted training interventions.
  • •Help with onboarding, development, and day-to-day coordination of training team members under Training leadership guidance.

Key Requirements

  • •Minimum 3 years of BPO experience, including 1–2 years supporting or coordinating Sales Training and Development initiatives.
  • •At least 1 year of experience in a POC or Supervisor-level role.
  • •Strong sales leadership experience, including leading and motivating a sales team and delivering measurable sales performance results.
  • •Solid understanding of training and learning principles, including translating sales performance gaps and business needs into training solutions.
  • •Proficient in MS Office (Excel, PowerPoint, Word, Outlook) with strong written and verbal communication skills.
Experience:3+ yearsBPO
Skills:Written communicationVerbal communicationCollaborationConfidentialityAdaptability
Languages:English
Tech Stack:MS OfficeExcelPowerPointWordOutlook

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor