AI Support Engineer - Dublin

OpenAI
Dublin
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Python","SaaS","OpenAI API","Codex","Slack"]

Join OpenAI’s first post-AGI support team as an AI Support Engineer in Dublin. You’ll resolve complex customer issues, become a go-to expert on OpenAI products, collaborate with Product and Engineering, and help scale our operations through scripting, automation, and process improvements in a hybrid 3-days-in-office model with relocation assistance.

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FursaFursa
OpenAI
OpenAI
7 months ago

AI Support Engineer - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Join OpenAI’s first post-AGI support team as an AI Support Engineer in Dublin. You’ll resolve complex customer issues, become a go-to expert on OpenAI products, collaborate with Product and Engineering, and help scale our operations through scripting, automation, and process improvements in a hybrid 3-days-in-office model with relocation assistance.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
  • •Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
  • •Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
  • •Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
  • •Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
Experience:8+ yearsAITech startupsSaaS
Education:Bachelor's in Computer Science / Computer Engineering (preferred)
Skills:PythonSaaSOpenAI APICodexSlack
Tech Stack:PythonOpenAI APICodexSlack

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor