Global Support Executive

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Teamwork","Attention to detail","Clear communication","Customer service","Willingness to learn"]

Process day-to-day collateral management activities to support risk mitigation for collateralized transactions. Ensure accurate, timely completion of operational tasks, including margin calls/interest bookings, settlement identification, reconciliations, and dispute handling. Provide customer service via phone and maintain strong relationships with internal stakeholders. Adhere to internal controls, compliance and regulatory requirements, support audits, and continuously reassess operational risks while contributing to process improvement and workflow testing.

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FursaFursa
HSBC
HSBC
2 days ago

Global Support Executive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Process day-to-day collateral management activities to support risk mitigation for collateralized transactions. Ensure accurate, timely completion of operational tasks, including margin calls/interest bookings, settlement identification, reconciliations, and dispute handling. Provide customer service via phone and maintain strong relationships with internal stakeholders. Adhere to internal controls, compliance and regulatory requirements, support audits, and continuously reassess operational risks while contributing to process improvement and workflow testing.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Support day-to-day collateral management processing and controls, ensuring BAU completion and operational efficiency.
  • •Ensure timely escalation and resolution of issues, including analysis and controls to prevent recurrence.
  • •Provide customer service to stakeholders, including phone interactions to resolve requests promptly and professionally.
  • •Assist with process improvement ideas and help implement new workflows and tools; support projects and testing.
  • •Maintain internal control standards and compliance with audit points, including margin call/interest issuance and bookings, reconciliations, and dispute investigations.

Key Requirements

  • •Provide daily operations support to ensure tasks and processes are completed according to procedures and policies.
  • •Ensure adherence to internal and external rules, regulations, and procedures relevant to the business.
  • •Maintain accurate, timely processing and escalate issues appropriately to senior management.
  • •Demonstrate strong understanding of relevant financial products, including OTC derivatives, FX products, and basic knowledge of ISDA/CSA (bonus).
  • •Exhibit strong attention to detail, clear verbal and written communication, and a willingness to learn and support others.
Skills:TeamworkAttention to detailClear communicationCustomer serviceWillingness to learn

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn