Customer Success Manager - EMEA

Multiplier
Delhi, Bengaluru, Malaysia, Australia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Customer-obsessed","Problem-solving","Cross-functional collaboration","Organized","Communication"]

Own outcome-based relationships with named accounts across the EMEA/APAC region, helping customers meet talent and business objectives through Multiplier. Understand each account’s unique needs, deliver consultative solutioning, and drive customer satisfaction, retention, and growth. Partner with Sales, Product, Operations, and Engineering as the voice of customers to shape the product roadmap, while identifying upsell/cross-sell opportunities and supporting account planning and forecasting.

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FursaFursa
Multiplier
Multiplier
1 week ago

Customer Success Manager - EMEA

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Last checked: 12 hours agoStatus: Live

Job Summary

Own outcome-based relationships with named accounts across the EMEA/APAC region, helping customers meet talent and business objectives through Multiplier. Understand each account’s unique needs, deliver consultative solutioning, and drive customer satisfaction, retention, and growth. Partner with Sales, Product, Operations, and Engineering as the voice of customers to shape the product roadmap, while identifying upsell/cross-sell opportunities and supporting account planning and forecasting.
Location: Delhi, Bengaluru, Malaysia, Australia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build trusted relationships with named accounts through consultative solutioning to help customers achieve talent and business objectives.
  • •Drive customer satisfaction, retention, and growth by partnering with internal teams (Sales, Product, Operations, Engineering).
  • •Identify growth opportunities within the customer portfolio and develop strategies to capitalize on them (including upsell/cross-sell).
  • •Be the voice of customers to the Product team by synthesizing feedback and helping shape the product roadmap.
  • •Drive account planning, forecasting, and quota attainment while staying on top of a larger book of customers.

Key Requirements

  • •2–4 years of customer-facing experience in B2B SaaS or HR.
  • •1–2 years in a Customer Success/Account Management role to understand customer needs and develop strategies.
  • •A people-first and growth mindset to prioritize customer needs and continuously develop skills.
  • •Ability to work independently, problem-solve proactively, and collaborate with cross-functional stakeholders.
  • •Excellent communication and writing skills to explain complex topics clearly.
Experience:2-4 yearsB2B SaaSHRCustomer successAccount managementUpsellCross-sell
Skills:Customer-obsessedProblem-solvingCross-functional collaborationOrganizedCommunication

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor