IT Second Level Support Senior Specialist (2023691)
Nahdi Medical COmpany
Jeddah
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Root cause analysis","Collaboration","Process improvement","Technical knowledge sharing","Vendor coordination"]Provide advanced technical support for complex issues escalated from Level 1, investigating and resolving them within SLAs. Build deep expertise in specific applications, technologies, and systems to reduce reliance on the applications team. Coordinate with Level 1 and third-level support, contribute to process improvements, and support IT project testing and piloting. Generate incident trend and root-cause reports while maintaining an internal knowledge base and training Level 1 teams.
