Customer Success Manager, Mexico

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Drive renewal and expansion for a defined book of business in Mexico, ensuring customers realize value from Motive’s platform, coordinating with Sales and Implementations, and maintaining high customer health. Manage renewals, onboarding, and ongoing adoption while handling Tier 2 support issues and fostering strong client relationships across Mexico and the US.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a book of business with existing customers for expansion and renewals
•Ensure consistent retention of revenue and renewal of all accounts
•Own adoption, training, and development of best practices
•Maintain high levels of customer satisfaction and nurture client health
•Identify paths for the customer to realize value from the Motive platform

Key Requirements

•3+ years in a customer-facing role
•2+ years as a CSM or equivalent with renewal ownership
•Bilingual Spanish and English
•Ownership of revenue and renewals for a named book of business
•Experience with accounts in Mexico and US is a plus

Experience:3+ yearsLogisticsTransportationFleet managementSaaS

Skills:CommunicationCustomer managementRelationship-buildingProblem-solvingTime-management

Languages:SpanishEnglish

Company Brief

Gomotive

Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.

Industry: Supply Chain Technology

Website

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Gomotive

4 weeks ago

Customer Success Manager, Mexico

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a book of business with existing customers for expansion and renewals
•Ensure consistent retention of revenue and renewal of all accounts
•Own adoption, training, and development of best practices
•Maintain high levels of customer satisfaction and nurture client health
•Identify paths for the customer to realize value from the Motive platform

Key Requirements

•3+ years in a customer-facing role
•2+ years as a CSM or equivalent with renewal ownership
•Bilingual Spanish and English
•Ownership of revenue and renewals for a named book of business
•Experience with accounts in Mexico and US is a plus

Experience:3+ yearsLogisticsTransportationFleet managementSaaS

Skills:CommunicationCustomer managementRelationship-buildingProblem-solvingTime-management

Languages:SpanishEnglish

Company Brief

Gomotive

Industry: Supply Chain Technology

Website