Agile Defense

1 month ago

Help Desk Spec II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide technical assistance and training to system users from an onsite help desk, resolving routine hardware and software issues while guiding customers through resolutions. Support ITSM processes (ITSM systems like ServiceNow/Remedy), manage Active Directory, print servers, and remote support tools, and ensure adherence to organization security policies.

Location: Huntsville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical assistance and training to system users, handling routine issues and escalating complex problems as needed.
•Respond to users' requests by phone and in person, maintaining clear communication and updates on progress.
•Staff a help desk or information center as required.
•Install and modify PC hardware, software, and peripherals to meet user needs.
•Diagnose hardware, software, and operator problems and recommend remedial actions or procedural changes.

Key Requirements

•High School Diploma and CompTIA Security+ certification
•2 years of experience
•Proficient in IT Service Management (ITSM) systems such as ServiceNow or Remedy
•Excellent customer service and communications skills
•Proficient in Microsoft Active Directory (Account creation, modification, and management)

Experience:2-2 yearsIT servicesHelp desk

Education:High School

Skills:CommunicationCustomer serviceProblem-solving

Certifications:CompTIA Security +

Tech Stack:ServiceNowRemedyActive DirectoryPrint ServerRemote DesktopVDI

Eligibility

Security Clearance:Secret

Company Brief

Agile Defense

Provides cybersecurity services including managed detection and response, incident response, vulnerability assessments, and security operations to help organizations detect, respond to, and remediate cyber threats while meeting regulatory and compliance requirements.

Industry: Cybersecurity

Website

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Agile Defense

1 month ago

Help Desk Spec II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Huntsville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical assistance and training to system users, handling routine issues and escalating complex problems as needed.
•Respond to users' requests by phone and in person, maintaining clear communication and updates on progress.
•Staff a help desk or information center as required.
•Install and modify PC hardware, software, and peripherals to meet user needs.
•Diagnose hardware, software, and operator problems and recommend remedial actions or procedural changes.

Key Requirements

•High School Diploma and CompTIA Security+ certification
•2 years of experience
•Proficient in IT Service Management (ITSM) systems such as ServiceNow or Remedy
•Excellent customer service and communications skills
•Proficient in Microsoft Active Directory (Account creation, modification, and management)

Experience:2-2 yearsIT servicesHelp desk

Education:High School

Skills:CommunicationCustomer serviceProblem-solving

Certifications:CompTIA Security +

Tech Stack:ServiceNowRemedyActive DirectoryPrint ServerRemote DesktopVDI

Eligibility

Security Clearance:Secret

Company Brief

Agile Defense

Industry: Cybersecurity

Website