Mid Market Customer Success Manager

Harvey
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Strategic planning","Stakeholder management","Prioritization","Empathy"]

Guide mid-market clients through their journey with Harvey to ensure adoption and maximum ROI from AI-powered workflows. Serve as trusted advisor for 40+ clients, lead integration into client processes, and enable end users with LLM-driven training. Create scalable playbooks and automation, monitor success metrics and customer health for renewals and expansion, and relay client insights to internal product teams.

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Harvey
Harvey
21 hours ago

Mid Market Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Guide mid-market clients through their journey with Harvey to ensure adoption and maximum ROI from AI-powered workflows. Serve as trusted advisor for 40+ clients, lead integration into client processes, and enable end users with LLM-driven training. Create scalable playbooks and automation, monitor success metrics and customer health for renewals and expansion, and relay client insights to internal product teams.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead integration of Harvey into client workflows to ensure seamless adoption of AI solutions.
  • •Evangelize LLM capabilities by meeting with and enabling end users to adopt Harvey daily.
  • •Manage relationships as primary contact for 40+ mid-market clients using a prescriptive, consultative approach.
  • •Create scalable operating processes through documentation, playbooks, self-help materials, email cadences, and automation.
  • •Monitor adoption and customer health metrics to drive strategies, support renewals/expansions, and feed client insights back to internal teams.

Key Requirements

  • •Experience from legal firms or SaaS organizations managing a high volume of client cases and/or customers.
  • •Excellent communication and strategic planning skills to influence stakeholders at various levels.
  • •Results-driven approach with the ability to ruthlessly prioritize competing tasks and demanding customers.
  • •Team-first mindset with empathy, commitment, structured execution, and collaboration.
  • •Experience with Salesforce and Catalyst is preferred (not required).
Experience:Legal firmsSaaS
Skills:CommunicationStrategic planningStakeholder managementPrioritizationEmpathy
Tech Stack:SalesforceCatalystLLMsAnalytics

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor