Customer Support Manager (F/H)

Thales
France
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: mastersSkills: ["Customer-focused service","Proactive problem-solving","Communication","Active listening","Organization"]

Manage customer support for avionics and cabin entertainment equipment, serving airlines, repair/maintenance centers, OEMs, brokers, and aircraft lessors. Lead direct coordination with client relationship, technical support, in-service programs, finance/collections, contracts, retrofits, and logistics to drive customer satisfaction. Address customer technical and non-technical issues with internal teams, oversee contract commitments, and relay customer feedback to improve services. Requires regular travel across Europe.

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FursaFursa
Thales
Thales
1 day ago

Customer Support Manager (F/H)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage customer support for avionics and cabin entertainment equipment, serving airlines, repair/maintenance centers, OEMs, brokers, and aircraft lessors. Lead direct coordination with client relationship, technical support, in-service programs, finance/collections, contracts, retrofits, and logistics to drive customer satisfaction. Address customer technical and non-technical issues with internal teams, oversee contract commitments, and relay customer feedback to improve services. Requires regular travel across Europe.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Serve as the direct interface between customer relationship, technical support, programs in service, finance/collections, contracts, retrofit, and logistics teams.
  • •Listen to customers’ technical and non-technical issues and propose tailored solutions with internal teams.
  • •Supervise contractual commitments and support operational needs.
  • •Coordinate solutions to improve customer satisfaction with the account management team.
  • •Transmit customer problems/suggestions internally to improve Thales services.
Travel: Medium travel

Key Requirements

  • •Master’s degree (Bac+5) in business or equivalent with solid experience in the aerospace domain.
  • •Strong experience in customer relationship management and contracts.
  • •Fluent English.
  • •Good knowledge of avionics and cabin entertainment (IFE) products (ideally).
  • •Proficiency with CRM tools (SalesForce) and strong service orientation with proactive problem-solving.
Experience:AerospaceAvionics
Education:Master's
Skills:Customer-focused serviceProactive problem-solvingCommunicationActive listeningOrganization
Languages:English
Tech Stack:SalesforceCRM

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn