Service Advisor

Al Ghurair
United Arab Emirates
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsEducation: certificationSkills: ["Customer service","Communication","Sales-minded","Schedule management","Customer communication"]

Act as the liaison between customers and the service department by receiving customer concerns, clarifying vehicle issues, and coordinating service timelines. Arrange test drives to understand complaints, estimate labor and parts costs, and prepare job documentation while securing approvals and coordinating with the control room and floor in charge. Manage repair schedule communication, including approvals for additional work not originally discussed.

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FursaFursa
Al Ghurair
Al Ghurair
2 months ago

Service Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Act as the liaison between customers and the service department by receiving customer concerns, clarifying vehicle issues, and coordinating service timelines. Arrange test drives to understand complaints, estimate labor and parts costs, and prepare job documentation while securing approvals and coordinating with the control room and floor in charge. Manage repair schedule communication, including approvals for additional work not originally discussed.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Receive customers and document the nature of problems, complaints, and required service for the vehicle.
  • •Arrange test drives to understand complaints and provide approximate repair costs in terms of labor and parts.
  • •Fill in job documentation ('T' Card) with job details and estimates, including setting delivery dates based on spare parts availability and manpower.
  • •Obtain approval of quotations, coordinate with the control room, and ensure repairs are completed as per the job card before the committed delivery time.
  • •Advise customers on additional necessary repairs, arrange LPOs, close job cards without delay, and obtain prior approval for work not discussed earlier.

Key Requirements

  • •Diploma or degree in Automobile or Mechanical Engineering.
  • •3 to 5 years of experience as a Mechanical Service Advisor in the automobile industry.
  • •Ability to communicate effectively with both customers and technicians.
  • •Ability to explain repair recommendations in layman’s terms to customers and brief mechanics on customer needs.
  • •Experience managing repair schedules and coordinating service workflow.
Experience:3-5 yearsAutomobile industry
Education:Certification / Diploma in Automobile or Mechanical Engineering
Skills:Customer serviceCommunicationSales-mindedSchedule managementCustomer communication

Company Brief

Al Ghurair
Diversified UAE-based family conglomerate with businesses across manufacturing, real estate, foods, and investments. Operates multiple subsidiaries and brands serving industrial, commercial, and consumer markets across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1960
WebsiteLinkedIn