Service Center Associate

Stanley Black & Decker
Vancouver
Workplace: OnsiteFull timeUSD 19 - 22 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Sales","Organizational skills"]

Provide courteous, knowledgeable, and efficient service to customers at the Vancouver service center while maximizing satisfaction. Administer warranty programs, coordinate customer parts and tool orders, and handle processes for cash controls, returns, and warranty documentation aligned with internal audit standards. Support branch operations (opening/closing, cleanliness, promotions) and assist with shipping/receiving and warehouse duties as needed, working closely with field representatives and territory managers.

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Stanley Black & Decker
Stanley Black & Decker
1 day ago

Service Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide courteous, knowledgeable, and efficient service to customers at the Vancouver service center while maximizing satisfaction. Administer warranty programs, coordinate customer parts and tool orders, and handle processes for cash controls, returns, and warranty documentation aligned with internal audit standards. Support branch operations (opening/closing, cleanliness, promotions) and assist with shipping/receiving and warehouse duties as needed, working closely with field representatives and territory managers.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Ensure courteous, knowledgeable, and efficient customer service to maximize satisfaction.
  • •Administer warranty programs.
  • •Coordinate and follow up with customer parts and tool orders.
  • •Coordinate branch processes including cash controls, returns, warranty, and paper routines to comply with internal audit standards.
  • •Support shipping and receiving within the branch and assist with occasional warehouse duties.

Pay and Benefits

Salary: USD 19 - 22 hourly
Equity and Bonus:Equity

Key Requirements

  • •Experience in retail sales is an asset.
  • •Effective communication skills.
  • •Strong sales and organizational skills.
  • •Ability to complete tasks in tight time frames.
  • •Working knowledge of computers, especially Microsoft Office (asset).
Experience:RetailCustomer serviceShipping receiving
Skills:CommunicationSalesOrganizational skills
Tech Stack:Microsoft Office

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website