Technical Account Manager

Red Hat
North Carolina
Workplace: RemoteFull timeUSD 96,440 - 154,190 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Collaboration","Customer advocacy","Professionalism","Problem-solving"]

Serve as a primary technical advocate for a small set of enterprise customers, building long-term relationships while guiding Red Hat Enterprise Linux implementations. Provide roadmap updates, support upgrades, and proactively perform technical reviews to prevent major incidents. Rapidly learn and apply Red Hat automation and container/Kubernetes-related technologies, manage customer cases with clear documentation, and coordinate across engineering, R&D, product management, and technical support teams.

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FursaFursa
Red Hat
Red Hat
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a primary technical advocate for a small set of enterprise customers, building long-term relationships while guiding Red Hat Enterprise Linux implementations. Provide roadmap updates, support upgrades, and proactively perform technical reviews to prevent major incidents. Rapidly learn and apply Red Hat automation and container/Kubernetes-related technologies, manage customer cases with clear documentation, and coordinate across engineering, R&D, product management, and technical support teams.
Location: North Carolina
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary customer advocate, facilitating communication and collaboration across teams.
  • •Provide portfolio roadmap updates, help customers with product upgrades and implementations, and tailor support to each environment.
  • •Rapidly learn and stay current with new technologies, including automation environments and container orchestration-related concepts.
  • •Perform technical reviews, manage customer cases with clear documentation, and respond to support requests via multiple channels.
  • •Collaborate with engineering, R&D, product management, and technical support teams to debug, test, and resolve issues.

Pay and Benefits

Salary: USD 96,440 - 154,190 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid Parental

Key Requirements

  • •5+ years of experience in support, development, engineering, IT, or QA organizations.
  • •Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning, and troubleshooting.
  • •Experience with configuration management, application deployment, and infrastructure orchestration technologies.
  • •Ability to manage and grow existing customer relationships with proactive, relationship-based support.
  • •Strong verbal and written communication skills; a technology-related bachelor’s degree is an advantage.
Education:Bachelor's
Skills:CommunicationCollaborationCustomer advocacyProfessionalismProblem-solving
Certifications:Red Hat Certified Engineer (RHCE)
Tech Stack:Red Hat Enterprise LinuxAnsible Automation PlatformContainer orchestrationKubernetesDockerPodmanMicroservicesRPM-based LinuxConfiguration managementInfrastructure orchestrationGitSVN

Company Brief

Red Hat
Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: Raleigh, United States
Founded: 1993
WebsiteLinkedIn