Kundenberater Credit Service (m/f/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

American Express
Germany
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: certificationSkills: ["Communication","Interpersonal skills","Negotiation","Customer focus","Risk awareness"]

Handle inbound customer phone conversations in a call-center setting to understand clients’ financial arrangements and requirements. Proactively compile customer financial data and expectations, evaluate requests against risk management policies, and prepare approvals for spending limits. Manage customer spend frames and risk analysis, including requesting overdue balances and forecasting future spending expectations, while delivering consistently high service standards.

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FursaFursa
American Express
American Express
5 days ago

Kundenberater Credit Service (m/f/d) Call Center (Vollzeit- und Teilzeitoptionen sind möglich), Frankfurt am Main

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Handle inbound customer phone conversations in a call-center setting to understand clients’ financial arrangements and requirements. Proactively compile customer financial data and expectations, evaluate requests against risk management policies, and prepare approvals for spending limits. Manage customer spend frames and risk analysis, including requesting overdue balances and forecasting future spending expectations, while delivering consistently high service standards.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Conduct daily, service-oriented phone calls in a call-center environment to understand customers’ financial arrangements and needs.
  • •Proactively compile customer financial data and expectations related to spending behavior.
  • •Assess customer requests while considering risk guidelines and service standards.
  • •Manage customers’ spending limits and perform risk analysis, including preparing and obtaining approval.
  • •Request overdue balances and manage future spending expectations.

Pay and Benefits

Perks:PensionGym MembershipChildcare

Key Requirements

  • •Experience in Customer Service / Call Center or related work is expected (including openness to career changers).
  • •Strong negotiation and relationship-management skills to achieve win-win outcomes.
  • •Very strong communication skills in German and English (spoken and written).
  • •Ability to learn multiple technical and role-relevant knowledge areas quickly.
  • •Understanding of risk-management policies and risk principles is desired; completed vocational training (business area preferred).
Education:Certification / Diploma
Skills:CommunicationInterpersonal skillsNegotiationCustomer focusRisk awareness
Languages:GermanEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn