Application Analyst
Commure
United States, San Francisco
Workplace: RemoteFull timeUSD 70,000 - 85,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Cross-functional collaboration","Written communication","Verbal communication","Stakeholder communication","Root-cause analysis"]Own day-to-day technical operations for a flagship healthcare customer relationship, ensuring the physician-facing platform meets contractual SLAs across portal and mobile environments. Track availability and performance scorecards, monitor system architecture health, coordinate incident and defect resolution with Engineering, and lead technical governance including patching and compliance cycles. Manage multi-project upgrades and integration changes, serve as the primary technical point of contact, and drive continuous improvement using telemetry, runbooks, and SOPs.
