Agent Experience Coordinator

Compass
United States
Workplace: OnsiteFull timeUSD 21 - 23.37 hourlyFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Communication","Empathetic","Listening","Problem-solving","Organization"]

Be the first point of contact in the Compass office—welcoming guests, keeping the space organized, and maintaining office standards. Provide 1:1 support to agents on Compass technology and adjacent services, answer basic questions, and troubleshoot issues with devices and enterprise systems. Support basic marketing requests using templates, coordinate office events, and collaborate with the agent experience team while handling ad-hoc administrative tasks.

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Compass
Compass
1 day ago

Agent Experience Coordinator

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Last checked: 30 minutes agoStatus: Live

Job Summary

Be the first point of contact in the Compass office—welcoming guests, keeping the space organized, and maintaining office standards. Provide 1:1 support to agents on Compass technology and adjacent services, answer basic questions, and troubleshoot issues with devices and enterprise systems. Support basic marketing requests using templates, coordinate office events, and collaborate with the agent experience team while handling ad-hoc administrative tasks.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and serve as the office face; manage mail distribution and facilitate in-office event setup while maintaining office appearance and organization.
  • •Provide first-line, 1:1 support to agents for Compass technology and adjacent services.
  • •Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, and enterprise systems.
  • •Provide basic marketing support using templates and partner with marketing specialists for more complex requests.
  • •Support office operations with ad-hoc administrative assistance such as sales meeting preparation, data entry, and office-wide communications.

Pay and Benefits

Salary: USD 21 - 23.37 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1–2 years of experience in customer service, office management, hospitality, or operations.
  • •Ability to work in the office during standard operating hours.
  • •Strong listening skills and empathy for customers’ pain points.
  • •Strong problem-solving and analytical skills to adapt and formulate solutions quickly.
  • •Meticulous attention to detail with strong verbal communication and presentation skills.
Experience:1-2 years
Skills:CommunicationEmpatheticListeningProblem-solvingOrganization
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn