Citizens Branch Manager

Citizens Bank
United States
Full timeUSD 81,000 - 111,000 annuallyFunction: Business OperationsExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer focus","Relationship-building"]

Lead branch performance and drive sales growth by coaching colleagues, strengthening execution, and creating a customer-centric culture. Own objectives in a high-volume environment with a focus on exceptional customer experience, operational integrity, and achieving profit-and-loss targets. Build partnerships with the local community and community/civic organizations, while leveraging a digital-first approach through mobile and online banking experiences.

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Citizens Bank
Citizens Bank
2 days ago

Citizens Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead branch performance and drive sales growth by coaching colleagues, strengthening execution, and creating a customer-centric culture. Own objectives in a high-volume environment with a focus on exceptional customer experience, operational integrity, and achieving profit-and-loss targets. Build partnerships with the local community and community/civic organizations, while leveraging a digital-first approach through mobile and online banking experiences.
Location: United States
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the branch team to exceed customer expectations and long-term relationship goals.
  • •Spearhead branch performance and sales growth while strengthening colleague and customer experience.
  • •Create and sustain a customer-centric culture through inspirational leadership, coaching plans, and operational practices.
  • •Direct colleague and sales activities to ensure key targets are met or exceeded using financial acumen and strategic insights.
  • •Serve as a visible brand ambassador connecting with the local community and civic organizations to build new and deepen existing customer relationships.

Pay and Benefits

Salary: USD 81,000 - 111,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid LeaveWellness StipendFlexible Work

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing others to drive sales excellence and world-class customer service in a high-volume branch environment.
  • •4 years of sales management experience in a retail or branch banking environment.
  • •Proven record managing objectives and meeting sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Must meet and comply with SAFE Act requirements, including background checks and obtaining an NMLS unique identifier.
Experience:4+ yearsRetail bankingBranch banking
Education:High School
Skills:LeadershipCoachingCommunicationCustomer focusRelationship-building
Licenses:NMLS
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website