BPO Customer Care Associate

Handle routine and non-routine customer inquiries and issues, resolving more complex cases by applying your experience and escalating unexpected matters to higher-level support. Ensure accurate, timely transaction processing to meet client SLAs, identify and fix problems in nonstandard pending transactions, and support SOP/process transition preparation. Work with customers and first-line management, take escalated calls, and contribute to tactical plans for project milestones.